Nancy Hoffman Email and Phone Number

Provide leadership, oversight, visibility, and direction for department programs and services in alignment with campus strategic priorities, including: the campus information and referral service (220,000 served annually), UW-Madison’s prospective student tour and customized campus visit program (55,000 served annually), the Campus Area Housing Listing Service ($100,000 generated annually), and the Parent Program (24,000 families are members).--Assist the Director in developing annual and long range budgets ($800,000), staffing plans, and supply/equipment purchases to enhance and fulfill department needs.--Work closely with campus leaders on various UW-Madison committees and special projects. --Foster a strong team atmosphere while supervising professional (4), LTE (2) and student staff (110).

In collaboration with a peer-mentor, facilitated discussion-based academic course that assisted first-semester students with their transition to campus.

Assisted Director in shaping and carrying out mission and vision in alignment with campus strategic priorities. Accomplishments:--2004: Integrated e-commerce into the Campus Area Housing Listing Service; developed automated revenue tracking and reporting mechanism.--2006: Partnered with Division of Information Technology (DoIT) in absorbing the Campus Operator function, adding 26,000+ calls annually and $24,000 in cost recovery.--2006: Planned for the opening of the Welcome Center, UW-Madison’s new “Gateway” for visitor information; co-coordinated a collaborative shared space management effort in this new facility in partnership with DoIT’s WiscCal team.o--2008-09: Collaborated with UW Police, Dean of Students, University Communications, DoIT, and the Survey Center in developing crisis call center protocol and training; partnered with DoIT, campus libraries, and other key departments to develop “campus chat connections,” providing access to chat services in one place.Promoted in April 2010 due to increased responsibilities in program oversight.

--Conducted internal and external research and developed a new Parent Program for UW-Madison, designed to keep parents and families of current students connected to campus.--Initiated and maintained partnerships with many campus units in developing and administering the new program, including UW-Madison Schools and Colleges, various academic and career advising offices, Enrollment Management, University Police, Orientation & New Student Programs, Dean of Students, University Housing, and the Wisconsin Alumni Association. --In collaboration with University Communications, coordinated marketing, promotions, online, and print materials. Served as TV, newspaper, and radio media contact.·--In June 2007, launched phase one of the program, consisting of a website and phone and e-mail hotline. The program’s first two years yielded 338,000 website hits, 14,000 parents on our mailing list, and personal contacts with more than 3,200 parents.·--Managed operations and development of the program. Supervised one half-time permanent staff and three students.

Operations manager for the Campus Information & Visitor Center’s phone, walk-in, and e-mail information, referral, and off-campus housing service. Promoted from Student Services Specialist in July 2000 due to increased responsibilities in management and personnel.