Nancy I. Shehata Email & Phone Number

Roseland, New Jersey, Us

Head of product for Wisely by ADP.

Roseland, New Jersey, Us

Define the strategy and drive the execution for flexible and digital payments to increase cardholders acquisition & retention.

Roseland, New Jersey, Us

Drive strategy and roadmap for payments platform, integrations and cardholder enablement. Product launches include Wisely by ADP. Lead teams of engineers to deliver innovative, state of the art solutions that delight our clients and cardholders.

Roseland, New Jersey, Us

Rosemead, Ca, Us

Serve as product manager working closely with cross-functional teams to ensure business objectives and customer satisfaction goals are achieved. Responsible for the agile transformation within the SCE digital space through implementing best practices of agile development and evangelizing the benefits of agile across all levels of the organization• Direct a vendor-based team of 15 onsite and oversees developers and QA specialists in design and development of user-friendly digital solutions that comply with complex government regulations • Collaborate with engineering, operations, marketing, and customer experience teams to ensure both business and customer needs are met• Synthesize business process analysis and customer interviews to craft product roadmap, prioritize backlog of work, and articulate goals during grooming sessions that drive team successPRODUCT DEVELOPMENT HIGHLIGHT: AUTHENTICATION FRAMEWORK• Enhanced password reset process by eliminating security questions and adding 2-factor authentication, achieving 12% conversion rate increase• Integrated internal system with third party applications, using SSO and OAuth APIs to simplify and accelerate delivery• Used SAAS APIs to simplify and incrementally migrate on premise IDM to OKTA cloud solution that strengthens security and lowers operations costs • Assessed failure points in Adobe Analytics and analyzed client interviews to design roadmap for overhauling customer on-boarding experienceKEY SUCCESS:• Successfully proposed then established company’s first Scrum team, implementing agile development methodology to maximize long-term team productivity on $MM projects• Implemented the minimum viable product (MVP) approach, delivering high-quality product in phases and speeding up release of customer-driven updates• Developing mobile app roadmap including multiple MVPs to simplify workflow and eliminate paper dependency

Roseland, New Jersey, Us

Led two scrum teams for Smart Compliance as a senior product manager. Responsible for working with cross-functional teams and interface directly with stakeholders to build product roadmap that aligned with stakeholders needs. Responsible for product roadmap, backlog, and internal/external communication and training in collaboration with marketing and Learning and development• Oversaw two Shared Services Scrum teams, driving development and shipment of major product releases each quarter and feedback driven updates each month• Interfaced with stakeholders to build product roadmap and backlog that aligned with business needs• Collaborated with marketing and learning development teams on organization readiness strategies to create clear internal/external communication materials, product demos, and training courses• Motivated development team members to meet deadlines by articulating value added to product and inviting developer to demo product for stakeholders• Partnered with leadership team to define new product strategies, solutions, and capabilities to ensure product development aligns with business requirementsPRODUCT DEVELOPMENT HIGHLIGHTS:• Created internal tool with complex business rules to route support cases to appropriate department• Synthesized input from stakeholders and customer interviews, creating user stories and roadmaps Scrum team used to develop mapping feature that prevented major data migration• Collaborated with UX team to design mock-ups, rough sketches, and workflows for core features to drive high quality product development• Integrated web-to-case functionality of client facing portal on Siebel, streamlining user experience• Introduced user preferences that allowed customers to select client notification and email optionsKEY SUCCESS: Mapped three applications to one, using micro-services and an API layer, reducing user onboarding steps from 37 to 3

Minneapolis, Mn, Us

Collaborated efforts with internal stakeholders to deliver solutions that met the business objectives. Worked closely with the development team to make system enhancements that met my customers’ needs. Served as key member of a project team charged with redesigning multiple business processes to increase productivity and efficiency.• Liaised between internal stakeholders and development team to deliver solutions that met business objectives and customer needs• Developed business case to replace legacy payroll tax application with more efficient BPM layer-based self-service product • Created workflows and process modeling that reduced inter-department dependencies • Participated in Customer Advisory Board (CAB) meetings to update clients on product progress and gain essential feedback for product enhancements• Oversaw web-based incoming wires solution development that automated expected funds matching for current and future payrolls, speeding up outstanding wire resolution and fund collection by 75%

Bachelor Of Science, International Business

Master Of Science, Project Management