Nancy Wildenburg Email & Phone Number

Hillegom, Zh, Nl

Oude Meer

As account manager for TUI I am responsible forbasis their Boeing 737 fleet to keep them flying. In order to maintain this these tasks are required on a Daily basis .■ Process accurate and timely all customer orders. ■ Responsible for customer consignment stock replenishment ■ Respond to customer inquiries and coordinate deliveries and returns■ Identifying Customer issues and resolving problems ■ Coordinate with other functional organizations on how to effectively adminster contractual requirements.■ Assist in the collection and processing of supplier and/or customer data regarding products or services . ■ Enter and track delivery requirements. ■ Assist with processing customer material returns. ■ Monitor parts in repair ■ Provide repair quotations■ Responsibe for Customer Invoicing■ Report on delivery performance■ Schedule customer meetings

Papendrecht

■ Process challenging consignment stock requests and on-time delivery for scheduled cases.■ Monitoring and improving customer satisfaction ■ Liaising with numerous material support departments, both internally and with NHI Partner Companies■ Support customer service and sales departments and perform other related duties as assigned.■ Participate in continuous improvement projects.

Hoofddorp

Job Description:■ Customer support focal point for military customers■ Complete spares and repairs management incl performance reporting for order books with values of multiple million euro’s ■ Order-to-cash administration of spares, repairs and standard parts■ Preparations, participation and chair of international material review meetings, including contractual reviews with customers■ Tracking and management of invoices, delivery documents and pricing for parts■ Defense material support activities■ Monitoring and improving customer satisfaction■ Liaising with numerous material support departments, both internally and with NHI Partner Companies Skills:■ 10+ years of experience with customer support■ Experience with military organisations■ Very strong reporting and office/ERP (Excel, Word, PowerPoint, SAP,..) skills■ Pro-active and able to steer and influence external material support departments■ Highly proficient in spoken and written English■ Flexible, pro-active, hands-on and punctual team player■ Strong administrator

Hoofddorp

December 2008 – Present (6 years)HoofddorpSupply chain management and Customer support Representative for the Ministry of Defence for the NH90 HelicopterWorking in a international envirionment together with Airbus Helicopter Germany and France, Agusta in Italy and NHI in FranceI am the point of contact for all the orders, complaints and the planning for maintenance and the deployment of the H/C. Working in SAP on the orders, warrenty claims and Repair and Overhaul.respondsable for reporting on KPI's .

Nieuw Vennep

■ Customer support focal point for FOKKER operators in The Nordicss, England, Middle and Eastern Europe ■ Monitoring Supply chain performance and improving when required

Amsterdam Area, Netherlands

responsibil for a number of advertising accounts, oversee the work of account executives and be a key person in charge of budgets and administration. Achieving sales targetsDelivering sales presentations Attending client meetingsMaintaining and expanding relationships with existing clientsCompleting administrative work, as required

Haarlem Area, Netherlands

maintaining a very high level of customer satisfaction. By: Processing POs and 3rd party vendor invoices Resolve customers’ issues in a timely manner Maintain stock for store and customer satisfaction issues.

Hbo, Sales / Verkoop / Sales En Marketing

Consultative selling Commercial negotiation skills Account Management Personal Effectivity training

Mbo, Social

Learning how to: * Collect customer data and determine eligibility. * Discusses the customer’s goals and participation levels * Asses.