•Managing operations of outlets.•Resolving customer complaints stores and Wining them back to order with us again. •Coaching restaurant teams on forecasting of All inventory products for Restaurant operation and follow up on SOP to maintain Food cost. • Conducting One on one with Restaurant managers understanding from their views, Motivating to achieve numbers setting expectations. • Setting budget for Restaurants. • Training of Team members in the restaurant through training team on the vision of company. • Day to day outlet operations.• Conducting review on weekly basis with Restaurant managers, achieving Flow through • Tracking utilities on Daily basis at company level. • Recruitment, Conducting interviews for restaurant operations meeting Budget with proper planning. • Responsible for maintaining MIS reports like food costs, Sale reports, Banking, Reporting to owners • Planning, marketing planner along with marketing manager • Coaching Restaurant managers on Planning Profitability, Pacesetter, Capacity checks etc.

Recruiting, training, supervising and appraising staffManaging budgetsMaintaining statistical and financial recordsDealing with customer queries and complaintsOverseeing pricing and stock controlMaximizing profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displaysLiaising with head office.Cash Management ProcessReceiving Process for food, fmcg, fresh like vegetables, breads, eggs, milk etc.Daily expense management process.Controll of shrinkage - Shrink management processBilling processReplenishment processDisplay process and guidelinesFood safety guidelines and processDamage and Dump management processOrdering of goods process to follow.Marketing and communication processCustomer return and refund policy and processJio mart Ecomm handled 5 PIN codes of Bangalore

Setting sales targets.Maximising sales and profitability.Providing your team with a stimulating and supportive environment.Maintaining and increasing standards of customer service.Driving team performance.Controlling the training and development of managers

Recruiting, training, supervising and appraising staffManaging budgetsMaintaining statistical and financial recordsDealing with customer queries and complaintsOverseeing pricing and stock controlMaximizing profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displaysLiaising with head office.Cash Management ProcessReceiving Process for food, fmcg, fresh like vegetables, breads, eggs, milk etc.Daily expense management process.Controll of shrinkage - Shrink management processBilling processReplenishment processDisplay process and guidelinesFood safety guidelines and processDamage and Dump management processOrdering of goods process to follow.Marketing and communication processCustomer return and refund policy and process.

Hiring, training, supervising and appraising staffManaging budgetsMaintaining statistical and financial recordsDealing with customer queries and complaintsOverseeing pricing and stock controlMaximizing profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displaysLiaising with head office.Cash Management ProcessReceiving Process for food, fmcg, fresh like vegetables, breads, eggs, milk etc.Daily expense management process.Controll of shrinkage - Shrink management processBilling processReplenishment processDisplay process and guidelinesFood safety guidelines and processDamage and Dump management processOrdering of goods process to follow.Marketing and communication processCustomer return and refund policy and process.

Greet and escort guests/customers to their allocated tablesAssist in managing/handling guest restaurant reservationsGood knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional optionsAble to anticipate any unexpected guest needs with prompt and efficient reactionServe guest orders as per restaurant standardsRecord transaction/orders in Point of Sales terminal at the time of orderCommunicate order details to the kitchen staff, in particular VIP, special instructions etc.Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all timesReview order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process paymentTo check the accuracy of bill/checks before presenting to customer or processing the paymentPerform shift closing on the Point of Sales terminal; tally cash and credit card settlementsEnsure that the whole restaurant is always kept clean, organized and presentable at all timesEnsure that brand standards and SOP’s are consistently implementedComplete closing duties, including restocking items, closing reports, etc.Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenanceTake an active role in coaching and developing junior staffAd-hoc responsibilities assigned by the Manager

* Maximising sales opportunities by suggestively selling according to customer needs.* Accurately taking orders, ensuring food and drinks are delivered to our customers on time.* Preparing and presenting all food to brand standards.* Ensuring that all products are within shelf lives and maintain correct storage conditions for all food as per brand standards.* Health and Safety/Food hygiene regulations are adhered to.