Nanda Persaud Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto

Residential Mortgage Underwriter

Woodbridge, On

Leading provider of Mortgages and Mortgage Investments services.◘Managed marketing department for 6 divisions of company; planned and executed all company events; implemented marketing strategies & programs, via email/internet communication and various Social Media (Facebook, Twitter, LinkedIn, Blogging, etc). ◘Wrote all communications for company (e.g. policies & procedures manual, brochures, pamphlets, letters, flyers, etc)◘Managed daily operations of company, managed HR records, provided bi-weekly payroll report, planned/executed all Professional Development training, and trouble shoot general IT issues◘Managed hiring and termination of employees, conducted interviews (phone, 1st/2nd, panel, exit) & performance reviews◘Managed escalation of client issues and provided back-up for Mortgage underwriting and fulfillment ◘Worked in liaison with various Marketing suppliers for cost effective solutions

Woodbridge, Ontario

◘Pulled & reviewed credit bureaus ◘Underwrote mortgage applications to lenders based on their specific guidelines for approval◘Communicated with clients to obtain documentation; performed preliminary review to ascertain legitimacy & to meet Lender conditions◘Communicated with Agents, Clients, Lenders, Solicitors & Appraisers to improve efficiency on deal closings◘Audited reports for compliance & to submit for payroll

Toronto, Canada Area

Maple Trust/Scotia Mortgage Authority (a subsidiary of Bank of Nova Scotia)◘Managed in-bound client calls & retention for maturing mortgages◘Investigated and resolved various software and client service issues with other departments◘Prepared documentation & conducted training sessions for new and existing Client Services staff ◘Part of transition team for Client Services department to BNS system ◘Streamlined internal processes and assisted with design changes to Macros ◘Implemented & automated several departmental schedules◘Achieved Top Performer recognition on several occasions, for outstanding customer service support, evidenced by a high mortgage client retention level. ◘Backed-up Pre-Approval department to enter & screen Mortgage Applications◘Aided manager & director of Mortgage Administration in collection of over-due Bridge Loans

Woodbridge, Ontario

◘Full knowledge of all mortgage products and lenders guidelines; trained and supervised agents◘Reviewed all agents applications, provided recommendations & submitted to appropriate lender◘Communicated with Agents, Clients, Lenders, Solicitors & Appraisers to improve efficiency on deal closings◘Attended industry related seminars to strengthen networking relationships & increase knowledge◘Created, maintained and mined client referral database

Toronto, Canada Area

◘Led projects, facilitated planning, and implementation and roll out of business process and/or system initiatives via detailed documentation and training.◘Revamped Online Ordering System to incorporate Canadian taxes, etc.◘Performed Business Analysis duties for several departments◘Developed and executed user acceptance testing (UAT) for all projects led◘Facilitated project meetings, maintained log and updated budget◘Primary contact for user feedback and escalation of issues to developers for quick fixes◘Created and maintained Procedures Manual for internal users in the US/Canada; customized user manuals and trained major clients in classroom & on-site, while maintaining phone/email support◘Participated in RFI/RFP process to evaluate and chose final supplier for projects◘Travelled to satellite offices (Beijing, China and Fremont, California) to work closely with developers

Toronto, Canada Area

B.A., Psychology

Project Management

Mortgage Broker

Education record