Nancy Dill Email & Phone Number

United States

Amherst, Massachusetts, United States

Responsible for managing and supporting the assessment of organizational needs and the design, implementation, and evaluation of programs that facilitate the professional development and continuous learning of staff, supervisors, and emerging leaders. In addition, responsible for leading the development and implementation of all internal communication and.

Newton, MA

Focused on developing the vision, priorities, and plan to improve the quality of the JCC employee experience, to create a more collaborative, learning culture and to deeply engage employees across the organization in the values, goals and mission of JCC Greater Boston. Responsibilities included: Employee Engagement, Diversity/Equity/Inclusion/Belonging.

Greater New York City Area

MA

Clients ranged from small family businesses to Chiron, Cisco and McKesson. On assignment at MassMutual April 2012 - 2015. Mentored Change Readiness Department in best practices – vision and strategy development, identification of unique, specialized Change Management core competencies, designed rigorous yet appropriately flexible use of tools. Partnered.

• Conducted major organizational assessments and provided change management guidance on related improvements. Representative achievements include:
• Responsible for management coaching (e.g. performance, retention, morale), staff development and leaders’ individual development needs. Conducted 360 degree feedback and prepared post survey development plans for.
• Managed employee satisfaction survey. Survey achieved 98% response rate. Coached senior leadership and Human Resources on data interpretation and corrective action planning. Developed and launched implementation model.
• Led team which assessed supply chain communication vulnerabilities within highly complex global pharmaceutical product delivery system. Over 100 areas of risk were resolved, ensuring product delivery to patients and.
• Conducted comprehensive assessment of capacity planning process for flagship products of $20 billion firm. Wrote white paper for leadership review. Study was pivotal in identifying the root causes of potential and real.
• Evaluated and documented risks for manufacturing plant development project. Facilitated weekly issue-resolution meetings with Quality, Manufacturing, Facilities and plant leadership.

• Launched highly successful consulting firm specializing in supporting Vice Presidents, Directors and Managers with their organizational effectiveness initiatives, removing the gaps between current and desired states..
• Engineered redesign of key business processes and related change management for $100 billion medical advisory firm. Mentored staff to develop lasting change management thinking and capacity.
• Provided subject matter expertise for launch of new Leadership Development function for world class high tech firm.
• Consulted with market research group on how to evolve from a vendor management model to a requirements oriented, high value, consultative services model. Conducted client and staff research, built new processes.
• Facilitated biopharma team in revamping product sampling procedures. Implementation of recommendations saves company $500,000 per year.
• Mentored lab staff, creating highly engaging training program to change lab workers’ attitude and actions regarding worker safety (85% reported specific behavioral changes within 3 weeks of training).

Developed and managed Continuous Improvement consulting practice. Designed and led comprehensive program to instill continuous improvement thinking and change skills in employees. Consulted with 40+ operational improvement initiatives and teams across the organization, transferring analytic and implementation skills to line employees while delivering.

• Managed organizational development initiatives from concept through planning and tactical implementation. Key deliverables included program design/rollout, change management, vendor management and facilitation.
• Managed cultural transformation talent management program designed to build collaborative relationships and high impact teamwork. More than 2000 employees participated in experiential program (50% of the division)..
• Created comprehensive new employee orientation with company, division, department and director components. Balanced what employees want to know and what organization needs them to know.
• Conducted strategic planning sessions including mission, vision, values identification and organizational redesign for divisions with up to 700 employees. Changes enabled better leveraging of employee talents and.
• Change Consultant to PeopleSoft implementation team. Responsible for risk avoidance.

Account Manager for Oracle. Co-designed curriculum for Oracle’s strategic education project for new hires. Recruited, trained and managed eight facilitators who delivered the program throughout the U.S. and Canada. Co-facilitated with organizational leaders 2-3 day participatory sessions for groups of up to 50 employees.

• Worked with CEO, direct reports and internal staff to diagnose, plan and deliver organizational change.
• Led team responsible for evaluation and redesign of sales, product development, implementation and client support functions. Conducted organizational assessments and led strategic planning sessions.
• Developed, conducted and analyzed data from customer satisfaction survey. Partnered with leadership to plan corrective actions and advised on change implementation.
• Coordinated restructuring of sales force. Designed and facilitated sales training.

• Primary projects focused on re-engineering functions to meet the need for more efficient, higher quality service delivery and record keeping. Extensive experience working with international colleagues. Earned five.
• Led international teams redesigning and implementing administrative processes. New model saves more than 17 hours in labor costs per expat over old process. Additional benefits include savings of up to $15K per.
• Coordination of international employee relocations. Consulted with managers and employees on transitions, performance issues and assignment logistics. Vendor manager for global moving firms.
• PeopleSoft Core Team. Conducted global business process mapping and gap analysis. Provided change management consultation to functional departments. Liaison to Greater Europe and Far East teams.

Mba, Strategy, Organizational Behavior, Human Resources, Marketing Concentrations

Conducted independent study on Human Resources in Thailand.

Ba, Sociology

Worked 20 - 25 hours per week to finance education.