Nandini Kumar Email & Phone Number

Bangalore

Have expertise working in functional areas of Sales & Marketing, Service in Oracle Service Cloud domain. Extensively worked on in Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Centre Experience areas.Hands-on experience in Custom Report creation, Workspace/Work-flow creation and other customizations like Common Configurations, Service Configurations, Sales and Marketing.Oracle RightNow cloud service functional expertise in all phases of the project to enhance the customer experience in support, maintenance and implementation.Developed end to end functional design solution and also a SME support for many projects.

Client was facing issues with their Siebel CRM support in the area of marketing. Primarily they required support in Siebel Call center applications. Support for data import to Siebel CRM from trade show leads. Generation of internal/external email campaigns in Siebel CRM enterprise according to client request. Creating and assigning leads to the appropriate territory in the Siebel CRM system. Data migration from external sources to Siebel CRM system.