Nandkishor Gupta Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Leading Payment Operations Team: Overseeing delivery, processes, and operations for global customers within the Payment Operations team at FIS. Managing payment services deployed on AWS cloud using containerized applications and driving platform improvement, process enhancement, service transformation, and automation initiatives to elevate service quality and efficiency. ❖ Payment Solution Management: Leading the comprehensive management of payment solutions for a diverse global clientele on the Cloud SaaS platform, ensuring seamless and efficient service delivery. Planning, designing, and executing complex company-level solution configurations to meet the evolving demands of the business landscape. ❖ Project-Specific Requirement Translation: Engaged in the critical task of translating project-specific requirements into a well- structured framework that aligns with the specified criteria, fostering a cohesive and effective operational environment. ❖ Regular Evaluation of Cloud Applications: Actively involved in the ongoing evaluation of cloud applications, hardware, and software to uphold and enhance the technological infrastructure supporting the payment solutions. ❖ Development and Maintenance of Processes: Entrusted with the development, enhancement, and maintenance of established processes and procedures, ensuring a robust and appropriate service design throughout the organization. ❖ Collaboration with IT Development Team: Engaging in seamless collaboration with the IT development team to ensure the effective translation of architectural solutions into robust and practical implementations. ❖ Customer Requirement Identification and Analysis: Tasked with identifying customer requirements, conducting in-depth analyses of alternatives, and delivering product recommendations pertaining to platform, software, and network configurations.

Pune Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Cross-Functional Team Leadership: Spearheaded the leadership and management of cross-functional and multi-disciplinary teams across diverse geographical regions, ensuring seamless collaboration and optimal operational efficiency. ❖ Network, Storage, Servers, AD Setup: Led the successful establishment of Network, Storage, Servers, and Active Directory in High Availability, fortifying non-disruptive operations during failure or disaster scenarios to uphold continuous business functionality. ❖ Space Management Across Storage Devices: Demonstrated adeptness in the meticulous management of space consumption and availability across a spectrum of storage devices, fostering efficient access for diverse applications to sustain operational fluidity. ❖ Backup Infrastructure Management: Exercised proficient oversight in the management of the backup infrastructure, guaranteeing the implementation of successful backups to facilitate swift recovery in the event of any unforeseen disasters.❖ ITIL Process Management: Championed the adept management of various ITIL processes, including but not limited to Incidents, Service Requests, Change Requests & Problem Management, ensuring a streamlined and responsive operational framework. ❖ KPI Compliance Design and Management: Pioneered the design and meticulous management of Key Performance Indicator (KPI) compliance measures in strict adherence to agreements outlined in SOW and MSA. ❖ Coordination with Technology Office and Build Teams: Facilitated seamless coordination with diverse entities such as the Technology Office, Professional Services & Build Teams, orchestrating the successful delivery of tailored solutions to a discerning customer base. ❖ Vendor Contract Management: Demonstrated adept proficiency in the effective management of multiple contracts with vendors, overseeing the delivery of services to customers with meticulous attention to contractual obligations & service quality.

Pune Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ IT Change Management Execution: Executed and spearheaded continuous improvement initiatives within the realm of IT Change Management, ensuring the seamless adaptation of processes to meet evolving organizational needs and industry standards. ❖ Project Implementation for Business Value: Demonstrated proficiency by successfully implementing a multitude of projects aligned with intricate business requirements, thereby augmenting substantial business value to the array of products and services offered. ❖ DR Site Setup and Management: Demonstrated efficiency in the establishment and adept management of the Disaster Recovery (DR) site, meticulously adhering to and meeting the prescribed Recovery Time Objective (RTO) and Recovery Point Objective (RPO) benchmarks as articulated in agreements delineated within the Master Service Agreement (MSA) and Statement of Work (SOW). ❖ Incident and Problem Management Optimization: Conducted thorough reviews of incident management processes to enhance workflow efficiency and effectiveness, leading to improvements in response time and issue resolution. Oversaw Problem Management activities across all support teams, focusing on driving performance excellence aligned with business-defined priorities. ❖ Quality Control Process Implementation: Implemented robust quality control processes, resulting in a substantial increase in case closure rates and a noteworthy reduction in customer escalations, thus elevating the overall service delivery standards.

Mumbai Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Technical Team Management & Delivery Oversight: Successfully managed the Storage and Backup technical delivery team, overseeing storage provisioning and backup/restore deliverables. Led and coordinated the team's efforts to ensure seamless execution and delivery of technical tasks.❖ IT Infrastructure Assessment and Execution: Assessed and executed IT infrastructure and migration-related assignments for projects initiated through Service Order forms. Played a key role in analyzing, planning, and implementing IT infrastructure changes for project requirements. ❖ Establishment of Service Delivery Standards: Established policies, procedures, and standards to ensure consistent and high-quality delivery of service management. Implemented protocols that contributed to the maintenance of service quality and reliability. ❖ Configuration Management and Procurement Leadership: Managed the Configuration Management Database (CMDB) and spearheaded the procurement lifecycle of Configuration items across Data Centres. Implemented efficient procedures for managing and updating CMDB while ensuring accurate configuration item records. ❖ Release Pipeline Management and Data Centre Services Oversight: Handled the release pipelines in collaboration with business and service delivery teams, ensuring smooth deployment and integration. Efficiently managed Data Centre services for the customer and actively contributed to migration and consolidation efforts for critical services.

Mumbai Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ In the role of System Engineer, NandKishor was primarily responsible for providing Level 3 specialized support and solutions in Backup and Recovery module for the users across the globe.❖ He has helped many users to migrate the estate to boost their backup and recovery speeds to have a robust disaster recovery solution.

Mumbai Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ In the role of Solution Analyst, NandKishor played a vital role in designing and implementing solution in tuning the system parameters to deliver the optimal performance.❖ He has set up key process and streamlined the communication channels thereby eliminating the delays in implementing the recommended solutions.

Mumbai Area, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Responsible for monitoring and recommending solutions in managing network infrastructure.❖ Troubleshooting key issues of network bandwidth and performance tuning.❖ Part of the team responsible for providing solutions to enhance the network performance and availability.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Hsc