Nanette Cecchi Email & Phone Number

Great River, New York

Manage a team of support associates that provide technical and customer support to over 200 clients. Onboard new associates on product knowledge and department processes. Hold status review calls with clients. Build trusted relationships with development team to prioritize resolution of defects and triage of issues. Work closely with Product Management team on design improvements, Monitor QA process on product upgrade releases. Maintain knowledge base information for client education and case… Show more Manage a team of support associates that provide technical and customer support to over 200 clients. Onboard new associates on product knowledge and department processes. Hold status review calls with clients. Build trusted relationships with development team to prioritize resolution of defects and triage of issues. Work closely with Product Management team on design improvements, Monitor QA process on product upgrade releases. Maintain knowledge base information for client education and case deflection. Foster teamwork. Drive positive outcomes and achievement of team goals by equipping team with necessary tools and training. Manage and prioritize escalations. Accountable for team outcomes to meet department OKRs. Show less

Provide solutions to California Clients using Medical Software - Avatar. Analyze requests from clients and follow through to case closure whether it requires research, development interaction, or software configuration to name a few. Manage cross departmental caseload for 5 clients, including monthly calls to review case status and follow-up on case activity. Verify the quality of software updates and enhancements. Improved California Stat Reporting functionality including CalOMS, CSI and MHSA.… Show more Provide solutions to California Clients using Medical Software - Avatar. Analyze requests from clients and follow through to case closure whether it requires research, development interaction, or software configuration to name a few. Manage cross departmental caseload for 5 clients, including monthly calls to review case status and follow-up on case activity. Verify the quality of software updates and enhancements. Improved California Stat Reporting functionality including CalOMS, CSI and MHSA. Created Crystal Reports for troubleshooting data issues. Show less

East Northport

Responsible for supporting the business software needs of various companies across multiple industries as part of a computer consulting company (the company is no longer in business). Maintained client relationship with a Long Island-based manufacturer of health and beauty care products – supporting the recording of daily cash flows for all income and expense transactions. Created and maintained reports needed to analyze vendor expenses and customers account activities. Maintained software for… Show more Responsible for supporting the business software needs of various companies across multiple industries as part of a computer consulting company (the company is no longer in business). Maintained client relationship with a Long Island-based manufacturer of health and beauty care products – supporting the recording of daily cash flows for all income and expense transactions. Created and maintained reports needed to analyze vendor expenses and customers account activities. Maintained software for tracking music lessons for thousands of students across Long Island. Implemented the ability to invoice per family with multiple children. Created a database solution used to track clients’ installed software and upgrade availability. Utilized Connectwise – a software tool used to maintain service requests, provide project tracking, and record timesheets for client billing purposes. Supported Sage Software – including standard modules and extended solutions. Responsible for integrating Microsoft Access with MAS 90 and MAS 200 applications to deliver customized accounting solutions. Designed, created, and implemented numerous custom Crystal Reports to interact with MAS 90 and MAS 200 applications. Maintained business relationships with client’s hardware providers. Show less

Responsible for maintaining the loan documentation process - integrating state specific loan document templates with programs to fill in appropriate data for generating loan and mortgage documents. Supported multiple Loan Officers to resolve any issues with loan documentation during the closing process. Responsible for working with different Business Analysts to provide business requirements - analyzed data flows for prepayment information based on loan criteria and state of origin in order to… Show more Responsible for maintaining the loan documentation process - integrating state specific loan document templates with programs to fill in appropriate data for generating loan and mortgage documents. Supported multiple Loan Officers to resolve any issues with loan documentation during the closing process. Responsible for working with different Business Analysts to provide business requirements - analyzed data flows for prepayment information based on loan criteria and state of origin in order to revise the system and provide the customer service department with accurate prepayment penalties. Create and develop a payment system for mortgages via American Express bill payment system. Responsible for gathering business requirements for the packaging of loan documents for group s of states or individual states in cooperation with the Compliance department. Responsible for integrating images with sophisticated proprietary loan software packages (Unifi and Loansoft). Responsible for project status tracking on Team Track. Show less

Managed a staff of three developers responsible for the development, implementation, and maintenance of a construction accounting system with multiple client installations. Responsible for all research and design, testing and debugging, documentation, product installation, training and support, and the scheduling of software updates. Developed internal systems for tracking customer-related service issues and managing software releases. Responsible for the analysis and maintenance of all updates… Show more Managed a staff of three developers responsible for the development, implementation, and maintenance of a construction accounting system with multiple client installations. Responsible for all research and design, testing and debugging, documentation, product installation, training and support, and the scheduling of software updates. Developed internal systems for tracking customer-related service issues and managing software releases. Responsible for the analysis and maintenance of all updates related to Federal, State and Local payroll tax jurisdictions. Responsible for all business requirements gathering for multiple union benefit and deduction plans and translating those requirements into software specifications. Designed and implemented electronic filing solutions for federal W-2 and 1099 filings. Managed numerous consulting engagements and product development efforts – including software conversions for PeopleSoft’s HRIS and Benefits systems, accounting system implementations, and custom software solutions. Managed the development of a full end-to-end property management system for a major NY property manager with multiple buildings in the NYC, Long Island and Westchester area. Created and implemented an electronic medical billing application to insurance companies for a Breast Diagnostic firm in NYC – including the development of an electronic billing solution for filing patient claims. Show less