• Managed monthly price checking and dispute resolution processes for Sherwin-Williams (SW) account, ensuring accurate billing.• Administered quarterly slow moving inventory process, confirming inventory turning at appropriate rate, and paying for merchandise unsold for 90+ days.• Reconciled inventory monthly, verifying compliance with Sarbanes-Oxley.• Oversaw 22 Sherwin-Williams accounts in excess of 5 months due to unfilled vacancy, completing billing in a timely matter, and keeping SOX discrepancies at a minimum.• Ensured customer received, per request proof of delivery or packing slip, confirming shipment received for payment.• Changed behavior of SW buyers, improving receipt accuracy by consistently following-up and giving confidence of closely monitoring accounts and inventory, confirming accuracy importance.

• Created customer master record which included all partnering documents, handling quickly for order entry by CSR’s.• Maintained customer master records, making changes and additions to all data elements within 3 screens (General Data, Company Code Data, and Sales Area Data, and notes), verifying data accuracy.• Worked closely with CSR’s and Credit Financial Services, ensuring accounts are correct and customer master processes were followed.• Assisted with Duplication Project, determining which clients should be deleted from SAP system, high priority for Agricultural Functional Coatings (AFC) Customer Master Team, improving efficiency.• Helped with training CSR’s and Credit personnel, understanding new SAP system and customer master processes, ensuring smooth workflow.