Plan, organize and direct multiple programs and activities in the areas of affordable housing, housing rehabilitation, or neighborhood revitalization in the Community Development Department• Develop and implement divisional goals, objectives, policies and procedures.• Plan, organize and manage assigned programs and activities in the areas of affordable housing, neighborhood revitalization, Housing Authority, develop and administer programs’ budget; assist in the development of goals and objectives; oversee staff work projects.• Direct, oversee and participate in the development of the Housing Division and Housing Authority work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.• Prepare the Housing Division budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; administer the approved budget.• Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as required; maintain discipline and high standards necessary for the efficient and professional operation of the division.• Negotiate and/or coordinate with developers, lenders, title companies, social service agencies, various public agencies, property owners, and tenants regarding affordable housing projects and issues.• Prepare and present reports and recommendations to the City Council and a variety of City Boards/Commissions/Committees, community and business organizations, and other public agencies regarding a variety of housing programs, activities, and projects.• Represent the division and department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.

Under the direction and supervision of the Vice President of Operations, and with a clear understanding of the owner’s objectives, the Senior Portfolio Manager is responsible for all operational and financial aspects of an assigned affordable housing portfolio of properties.• Works with Community Managers and other Portfolio Managers to ensure best practices, service standards, revenue growth and overall compliance with established federal law, state law and CCH policies and procedures• Responsible for short and long-term operating performance• Must exhibit effective personnel management and development, have an understanding of the competitive market, and set high standards for customer service, exceptional appearance of the physical structure and grounds, and operating procedures• Conducts regular site visits to monitor property operations, including leasing, collections, resident services, and maintenance and grounds services to ensure overall compliance while supporting the community’s established goals• In partnership with Human Resources, responsible for the hiring process, performance management and termination of employees • Consistently demonstrates the highest levels of professionalism while maintaining strong leadership skills• Prepare, implement and meet the annual operating budgets and forecasts. Accurate and timely preparation of reports • Ability to handle contractual obligations with vendors, and in partnership with the Vice President of Operations and or/resolve issues within new and current contracts. Ability to effectively negotiate best options and prices for property• Represent CCH professionally in the community while at all times aligning conduct with the CCH Mission Statement and Core Values

Under general direction, is responsible for all operational, physical and financial viability of a multi-family housing portfolio, including oversight of third party management:● Plans, organizes, coordinates, and supervises the activities of multi-family housing properties, including daily maintenance and management of sites under management contract.● Manages a staff of maintenance, clerical, custodial, and paraprofessional personnel.● Development, implementation and oversite of multi-million dollar administrative and operations budget● Ensures tenant compliance with leasing agreement conditions and terms, and coordinates accurate notices to tenants and oversees relocation and relocation contractors required following acquisition or to facilitate rehabilitation or redevelopment of properties.● Initiates needed major project repairs and improvements; ensures satisfactory completion.● Works closely with in-house and contracted accounting personnel to manage asset performance for a multi-family housing portfolio; monitors operating results and forecasts financial activity.● Procures and Negotiates third party service and management contracts for existing portfolio and new investments.● Oversees the day to day operation and management of properties if necessary.● Interacts and communicates effectively and professionally with staff, Authority leadership, employees, Authority attorneys, residents, vendors, neighbors and members of the community.● Ensures the highest quality of customer service to Authority residents, clients and the general public. ● Provides leadership and direction to staff with responsibilities for property operations in order to plan work effectively and efficiently to achieve the Authority’s mission and goals.

• Assist in developing, planning and implementing the Authorities’ goals and objectives; implement and administer policies and procedures. • Assist in directing, overseeing and participating in the development of the Authority work plan; organize activities, projects and programs; monitor work flow; review and evaluate work services, methods and procedures. • Plan, organize and supervise the property management and maintenance operations• Conduct studies and analysis related to the assigned areas of responsibilities; prepare reports and recommendations. • Assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials, and supplies• Provide staff assistance to the Authority's Board of Commissioners, and other boards and committees regarding assigned areas of responsibility. • Serve as 504 Coordinator, investigating complaints and assuring compliance with appropriate regulations, with regards to physical and architectural barriers. • Coordinate departmental activities with those of other departments, divisions and sections of the Authority and with outside agencies. • Evaluate policy and procedures for assigned service areas. • Monitor proposed and pending legislation impacting the assigned operations/programs and develop comments/responses as necessary. Ensure that assigned activities comply with state and federal legislation and HUD guidelines. • Select, supervise, train, motivate and evaluate subordinate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. • Receive, investigate and dispose of sensitive public inquiries and complaints. • Participate in coordinating Authority activities with those of outside agencies and organizations. Serve on various board and committees as a representative of the Authority