Strategy and Planning• Setting the direction of IT infrastructure and software technology to support the business.• Evaluating and identifying suitable technology platform.• Working with other BUs to evaluate and suggest technology to support the need of the organization.• To develop system backup/recovery and business continuity plan.• To develop information security system to protect & secure the confidentiality and completeness of the company’s… Show more Strategy and Planning• Setting the direction of IT infrastructure and software technology to support the business.• Evaluating and identifying suitable technology platform.• Working with other BUs to evaluate and suggest technology to support the need of the organization.• To develop system backup/recovery and business continuity plan.• To develop information security system to protect & secure the confidentiality and completeness of the company’s information.• Allocating IT resources to properly fit the needs of each BUs such as software development, network system, computers, peripheral, and other communication systems as needed.Business Performance and IT Management• Maintaining standard level of technology according to IT industry trend to develop & maximize software to be used in the business.• Checking problem related to technology and software to be solved in due time with efficiency.• Checking IT infrastructure and software development in order to be certain that they conform to regulations and information confidentiality.• Checking software development in order to be certain that it will be delivered to BUs in time as planned.• Following up IT projects to verify budget used in investment for procurement & developmentPeople Management• Developing/Coaching staffs to have knowledge and vocational qualifications as needed according to IT standards.Regulatory Compliance• To be certain that illegal software is and will not be used in the organization.• To be certain that the organization has maximum security to secure information. Show less

• Responsible to increase market share for Mobility Product Portfolios• Keep abreast with all new products development and proper documented competitor information• Establish and maintain customer contacts and ensure ready availability of market intelligencethrough effective customer intelligence and communication.• Communicate and brief market developments and decisions to the superior – Head of Division /Department• Prepare and negotiate proposals in cooperation with… Show more • Responsible to increase market share for Mobility Product Portfolios• Keep abreast with all new products development and proper documented competitor information• Establish and maintain customer contacts and ensure ready availability of market intelligencethrough effective customer intelligence and communication.• Communicate and brief market developments and decisions to the superior – Head of Division /Department• Prepare and negotiate proposals in cooperation with other involved professionals andmanagement• Proactively identify product and services improvement opportunities that will open up newmarkets Show less

• Present EKO solutions and develop use-case & engagement with customers • Manage and execute business operation activities, including collecting customer requirements, configuring custom mobile application during trials, and managing support processes for all customers (Domestic & International) • Work with Engineering team to manage and execute the activities related to: - Customer Fulfilment, including but not limited to setting up of trials, customer network & branding… Show more • Present EKO solutions and develop use-case & engagement with customers • Manage and execute business operation activities, including collecting customer requirements, configuring custom mobile application during trials, and managing support processes for all customers (Domestic & International) • Work with Engineering team to manage and execute the activities related to: - Customer Fulfilment, including but not limited to setting up of trials, customer network & branding, ensuring customer requirements are fully implemented - Setting up the support structure for all customers (Domestic & International) Incident Management & resolution within SLA • Work with Sales and Operations Team to support ongoing activities related to: - Pre-sales, Sell-in, Sell-Thru, Account Management for ALL Domestic / International opportunities from Resellers and Direct Customers - ALL Domestic / International Sales collaterals and Sales Strategy, Plan & Pipeline needed to drive the businesses. Show less

[ Head of Customer Success Services / Support / Renewal ]• Manage Support / CSS accounts. Assist and review client request status with operations, technical support, or engineering and take action as necessary. Manages account escalations in a timely manner. Schedule and conduct regular touch points with clients. Provide regular analysis of customer cases, contact activity, and issues log• Transformation and Upsell. Contact and build relationships with customers to identify upsell and… Show more [ Head of Customer Success Services / Support / Renewal ]• Manage Support / CSS accounts. Assist and review client request status with operations, technical support, or engineering and take action as necessary. Manages account escalations in a timely manner. Schedule and conduct regular touch points with clients. Provide regular analysis of customer cases, contact activity, and issues log• Transformation and Upsell. Contact and build relationships with customers to identify upsell and transformation opportunities. Engage account managers and management on opportunities and threats• Manage and track all license renewals. Identify any potential customers that may not renew and identify any objections using Support Data and other correspondence feedback. Work closely with accounting officer to issue quotations and invoices and track renewal successes• Certifications:- Google Apps Support Credential Exam- Customer Success Manager (CSM) Credential[ Head of Sales Engineering / Solutions Architect ]• Manage Pre-sales for Google Enterprise Products to strategic accounts (Enterprise as well as SMB customers) , following Google's Enterprise Sales Processes of Qualification, Discovery, Solution Validation and Deployment Planning and Proposal• Present solutions and join introductory meetings with customers to provide technical assurance• Ensure each opportunity follows the sales best practices and maintaining accurate and fast updates to CRM application.• Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to the customer.• Provide coaching to help each sales person drive lead / opportunities through the pipeline to close.• Participate in new products evaluation and help guide technical team• Participate in developing GoPomelo's support offering to customers, and working with customer’s procurement team for creating proposals and contracts Show less

[Services and Support]• Handle strategic rollout planning (deployment) with Accenture for core-banking upgrade (1-Platform project)• Monitor and tracking Service Desks on SLA performance• Develop/analyze internal IT satisfaction from users and setup action plans for improvement• Develop gap analysis from the internal audit comments• Plan/coordinate with Business units for DR/BCP preparation• Explore ad-hoc solutions/projects, plan IT budgets, and propose to management… Show more [Services and Support]• Handle strategic rollout planning (deployment) with Accenture for core-banking upgrade (1-Platform project)• Monitor and tracking Service Desks on SLA performance• Develop/analyze internal IT satisfaction from users and setup action plans for improvement• Develop gap analysis from the internal audit comments• Plan/coordinate with Business units for DR/BCP preparation• Explore ad-hoc solutions/projects, plan IT budgets, and propose to management team [ITVM and Processes]• Handle IT Vendor management ( which relates to contracts, IBM-Open Infrastructure Offering (OIO) , vendor engagement and evaluation) and participate in vendor selection / evaluation• Assess existing contracts to comply with Bank of Thailand’s IT outsourcing regulations• Operate process improvement on IT Policy/SOP/SOW Show less

• On business trip (28/10-30/11/10) to Hyderabad, India to initiate training plan (knowledge sharing) for SumTotal Systems ‘s professional and support team.

[Support Management]• Worked on issues closely with the U.S. Support Manager to meet the production needs of the customers• Analysis and debugging of production application issues • Maintained the mirrored environments and synchronized backup with a live production application• Led a team of support engineers to resolve issues • Managed timelines and development estimates • Created patches and deployments • Communicated with the remote 1st line support, project… Show more [Support Management]• Worked on issues closely with the U.S. Support Manager to meet the production needs of the customers• Analysis and debugging of production application issues • Maintained the mirrored environments and synchronized backup with a live production application• Led a team of support engineers to resolve issues • Managed timelines and development estimates • Created patches and deployments • Communicated with the remote 1st line support, project managers, customers, and engineering team on regular basis• Setup onboarding plan for new hires, and provided yearly performance reviews to subordinates.[Project Management]• Managed the project requests from Project team, reviewed the requirements/specification, and prioritized/scheduled the work for development and QA team.• Maintained up-to-date project status using project tracking tool (RCAL), and provided weekly status reports to management team[IT Management]• Communicated with internal and external IT resources according to IT policy and procedures.• Supervised the IT analyst on the administration and maintenance of IT Operation & Infrastructure Show less

• Performed Queue Manager role to manage daily Reuters Electronic Trading – Automated Dealing (RET AD) issues, which are escalated by 2nd level support (CSS) • Conducted investigation for each incoming RET-AD related issues by simulating problem situation locally to ensure that those are the truly software bug, then liaising internally with the development groups, product team management, to prioritize the patch fix according to severity criteria.• Provided 3rd level support to… Show more • Performed Queue Manager role to manage daily Reuters Electronic Trading – Automated Dealing (RET AD) issues, which are escalated by 2nd level support (CSS) • Conducted investigation for each incoming RET-AD related issues by simulating problem situation locally to ensure that those are the truly software bug, then liaising internally with the development groups, product team management, to prioritize the patch fix according to severity criteria.• Provided 3rd level support to front-line staff globally by performing root-cause analysis to determine solutions to RET-AD software-related issues. Show less

• Performed activities for Whocall/Push-2-Talk/MMS project, including software/hardware maintenance, installation of new hardware/software, de-installation and reinstallation of existing hardware, installation of peripherals, accessories or software including LAN/WAN, and data entry to maintain accurate service records.• Contributed to international onsite supports for VMS/SMS project such as software/hardware upgrade, functionality acceptance test, preventive maintenance, and completion of… Show more • Performed activities for Whocall/Push-2-Talk/MMS project, including software/hardware maintenance, installation of new hardware/software, de-installation and reinstallation of existing hardware, installation of peripherals, accessories or software including LAN/WAN, and data entry to maintain accurate service records.• Contributed to international onsite supports for VMS/SMS project such as software/hardware upgrade, functionality acceptance test, preventive maintenance, and completion of the statement of work (SOW).• Coordinated with customer to analyze the system's key performance evaluation such as system performance, customer usage behavior, and system availability. Show less

• Developed dynamic templates using ATG Dynamo's JHTML and coded new front-end (J)HTML documents • Created/updated/maintained the content of Dynamo Server Pages across Collaborative Media's site and assisted/troubleshoot in the discovery and repair of 'bugs' on the company's web site• Built (J)HTML mock-ups for the cobrand site for DealerWeb partners, and special pages as needed for marketing and promotions• Trained Jr.designer, and QA engineer in (J)HTML and CSS intricacies and… Show more • Developed dynamic templates using ATG Dynamo's JHTML and coded new front-end (J)HTML documents • Created/updated/maintained the content of Dynamo Server Pages across Collaborative Media's site and assisted/troubleshoot in the discovery and repair of 'bugs' on the company's web site• Built (J)HTML mock-ups for the cobrand site for DealerWeb partners, and special pages as needed for marketing and promotions• Trained Jr.designer, and QA engineer in (J)HTML and CSS intricacies and functional constraints, facilitating inter-departmental communication and production processes. • Worked with other developers to help manage the transition from designs into functioning web site under a tight deadline, increasing company's web exposure. Show less

Industry : Based in Oakland, California, Telamon is the industry leader in urgent, interactive wireless messaging solutions. Telamon's products mobilize the applications of enterprises worldwide, connecting remote users with the automated information generated by critical application events. Role : Webmaster InternTechnologies : HTML, Javascript, Unix, CGI, PerlDuration : Dec 1998 – Apr 1999• Managed a Frontpage based server, creating new content and CGI routines using PERL,… Show more Industry : Based in Oakland, California, Telamon is the industry leader in urgent, interactive wireless messaging solutions. Telamon's products mobilize the applications of enterprises worldwide, connecting remote users with the automated information generated by critical application events. Role : Webmaster InternTechnologies : HTML, Javascript, Unix, CGI, PerlDuration : Dec 1998 – Apr 1999• Managed a Frontpage based server, creating new content and CGI routines using PERL, organized existing content, and designed a new overall web image for Telamon.• Developed web content including web page authoring and maintenance, web graphic design enhancement and modification, web promotion set-up, and script programming development. Show less