Kamila Stankiewicz Email & Phone Number

Gateshead, Gb

Newcastle-Upon-Tyne, England, United Kingdom

Offering employment support to services users with common mental health problems to gain, return to or retain employment. The job involves working closely with mental health clinicians and developing good working partnerships with a variety of stakeholders including employers, job centres, trade unions and employment agencies. The purpose is to create a culture of prevention and early intervention ensuring that people get timely access to health support and suitable employment support to secure… Show more Offering employment support to services users with common mental health problems to gain, return to or retain employment. The job involves working closely with mental health clinicians and developing good working partnerships with a variety of stakeholders including employers, job centres, trade unions and employment agencies. The purpose is to create a culture of prevention and early intervention ensuring that people get timely access to health support and suitable employment support to secure long term employment. Show less

- Translation (Polish ⇔ English, Polish ⇔ German, English ⇔ German)- OCR (converting PDF and scanned files into editable MS Word files)- Proofreading (Polish)

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, Zjednoczone Królestwo

- participates in design of call/chat/webmail monitoring formats and quality standards- performs call/webmail quality monitoring and provides trend data to Operations Team- provides feedback and coaching support to Team Leads and Area Managers- provides engaging and accurate feedback to staff members which improves performance- coordinates and facilitates call calibration sessions for CRC teams- identifies coaching/training needs and liaises with HR/Knowledge Project… Show more - participates in design of call/chat/webmail monitoring formats and quality standards- performs call/webmail quality monitoring and provides trend data to Operations Team- provides feedback and coaching support to Team Leads and Area Managers- provides engaging and accurate feedback to staff members which improves performance- coordinates and facilitates call calibration sessions for CRC teams- identifies coaching/training needs and liaises with HR/Knowledge Project Manager/external providers where necessary to deliver training interventions- shares feedback and recommendations with QA Manager and Live Ops Managers on tools, process and training- provides data to various internal teams as needed Show less

Newcastle Upon Tyne, Zjednoczone Królestwo

- Monitoring allocated territory queues to ensure SLA’s are met.- Proficiency in troubleshooting technical issues.- Developing a deep knowledge of Ubisoft products and process.- Providing first contact resolution of customer issues- Taking personal ownership of customer requests & providing exceptional customer experience as measured through customer surveys and internal SLAs.- Supporting community managers, new projects and the wider business as and when required.-… Show more - Monitoring allocated territory queues to ensure SLA’s are met.- Proficiency in troubleshooting technical issues.- Developing a deep knowledge of Ubisoft products and process.- Providing first contact resolution of customer issues- Taking personal ownership of customer requests & providing exceptional customer experience as measured through customer surveys and internal SLAs.- Supporting community managers, new projects and the wider business as and when required.- Supporting customers via tickets, phones and chats. Show less

- translation, publishing and managing content regarding to Social Media Road Map made by Global Social Media Team on Facebook (around 3 post per day) and Twitter (around 3-4 post per day)- preparation of graphic / video materials dedicated to a given market- translation of graphic materials and video for the needs of campaigns- monitoring of mentions about the brand on the Internet using a dedicated tool (Brand24)- integration with the community on selected channels (under… Show more - translation, publishing and managing content regarding to Social Media Road Map made by Global Social Media Team on Facebook (around 3 post per day) and Twitter (around 3-4 post per day)- preparation of graphic / video materials dedicated to a given market- translation of graphic materials and video for the needs of campaigns- monitoring of mentions about the brand on the Internet using a dedicated tool (Brand24)- integration with the community on selected channels (under posts and private messages)- providing feedback on observations reported by followers of the above channels Show less

MA in Translation - I have been active in translating since 2012 and worked with multiple translation agencies and private customers in the following language pairs:DE>PL, PL>DE, EN>PL, EN>DE- technical documentation (MSDS; SOPS; installation, operator, maintenance and user manuals; patents; manuals for machine tools and other machines) - contracts - medical records (medical history; extracts; tests etc.)- IT and gaming industry (i.e. game… Show more MA in Translation - I have been active in translating since 2012 and worked with multiple translation agencies and private customers in the following language pairs:DE>PL, PL>DE, EN>PL, EN>DE- technical documentation (MSDS; SOPS; installation, operator, maintenance and user manuals; patents; manuals for machine tools and other machines) - contracts - medical records (medical history; extracts; tests etc.)- IT and gaming industry (i.e. game localisation)I use Trados Studio 2022 for my daily work.-----------------Tytuł magistra z zakresu translatoryki - począwszy od roku 2012 aktywnie (i bez przerw w zdobywaniu doświadczenia) współpracuję z biurami tłumaczeń i prywatnymi klientami w następujących parach językowych:EN>PL, EN>DE, DE>PL, PL>DEObszar specjalizacji:- dokumentacja techniczna (karty charakterystyki/bezpieczeństwa materiału, SPO, instrukcje obsługi i konserwacji, patenty i inne)- umowy/kontrakty, dokumentacja dot. ubezpieczeń (w tym ZUS/KRUS)- dokumentacja medyczna (historia chorób, badania, karty informacyjne itd.)- tłumaczenia z zakresu branży IT i gier komputerowych (np. lokalizacja)Dysponuję licencją Trados Studio 2022.Biura tłumaczeń, z którymi prowadziłam lub prowadzę długoterminową współpracę:Biuro UNIA w Rzeszowie, Glosariusz Tłumaczenia i Szkolenia Językowe, KERN, POZENA Translations, British PLUS, BTD Services, Express Translations, Hieroglif Express Show less

Rzeszów, Woj. Podkarpackie, Polska

- Regular contact with German, English and Polish speaking customers via email and chat;- Technical troubleshooting;- Ecommerce experience;- Providing help with PC game code activation;- Solving payment issues;- Technical advice regarding the applications and codes offered by the company;- Close cooperation with solution, financial, marketing and PR departments;- Addictional marketing responsibilities (like collaboration with price comparison websites… Show more - Regular contact with German, English and Polish speaking customers via email and chat;- Technical troubleshooting;- Ecommerce experience;- Providing help with PC game code activation;- Solving payment issues;- Technical advice regarding the applications and codes offered by the company;- Close cooperation with solution, financial, marketing and PR departments;- Addictional marketing responsibilities (like collaboration with price comparison websites, partnerships, negotiations, statistics, online review websites etc.);- Translations for the company from English to German and vice versa;- Helping customers with choosing games to buy – sale strategies;- Shift Managering;- Quality Assurance. Show less

Dietzenbach

- Promoting the company;- Intermediation between the company and candidates;- Providing interested candidates with information regarding working conditions.

Master'S Degree, Psychology

Master'S Degree, German Language And Literature — Interpreting And Translating

Activities and Societies: Udział w programie wymiany studenckiej "Erasmus", członek koła translatorycznego. Translation studies.

German Language And Literature