Naomi Sanders Email and Phone Number

- Conducted comprehensive financial underwriting analysis of client information to assess portfolio risks leading to informed credit risk decisions.- Managed client correspondence by analyzing, prioritizing and problem solving to respond to clients immediate needs.- Performed data entry functions to maintain client information and progress.- Developed brokerage’s newsletter for client and business databases on Constant Contact to support the brokerage web series and highlight the Bank of Canada announcements resulting in additional research into relevant market trends and topics.

- Responded directly to student inquiries related to the College and Office of the Registrar’s services and or processes.- Provided information and or directions to a variety of on and off campus events and services.- Enhanced the student experience through use of the college’s website, student portal (MyHumber) and or Student Information System (Banner).- Supported on-campus student welcome centre reception activities: email inquiries, guidance on student account enquiries and fees, verification of enrolment requests and other activities.

- Applied active listening while participating in university lectures to document key discussion points (detailed notes) for use by students with accessibility needs.- Analyzed detailed notes to ensure they were compatible with text-to-speech Dragon Speech software.- Enhanced proficiency with use of Microsoft Suite including Word, PowerPoint, Outlook and Excel.

- Established and maintained an active online presence by scheduling and promoting ongoing social media campaigns through the Hootsuite/Socialbakers and Canva platforms. - Created media content to resonate with various audiences and age groups on the department's social media accounts including Instagram, Twitter, and Facebook.

Completed an Academic Exchange with the Walt Disney World Resort and the University of Florida. - Delivered high-quality guest services through networking with leaders, problem-solving, teamwork, and effective communications. - Cross-trained in food and hospitality, and attractions at Magic Kingdom.- At Pecos Bill restaurant, collaborated with team to deliver on customer experience.- Within the Monster’s Inc. Laugh Floor, greeted guests and facilitated interaction between guests and Disney characters.

- Actively engaged and led daily delivery of camp schedules to ensure quality programing to youth participants while monitoring and communicating with peer leaders and coordinators.- Resolved behaviour and conduct issues of program participants, and documented all accidents / incidents immediately.

- Achieved weekly sales goals as a result of influencing customer’s buying decisions and built relationships with members of the community when participating in volunteer events.

- Greeted guests and consistently delivered on customer service expectations.