Naomi Golin Email & Phone Number

Los Angeles, California, United States

Los Angeles, California

- Promoted to Student Coordinator in June 2021; Position entails being responsible for supervising all the part-time student staff-members in addition to all previous responsibilities - Data Visualization Project: Conducted a full audit/ analysis of the office’s phone productivity to evaluate overall service performance; Considered key call center metrics (eg. service levels, first call resolution rate) and summarized the raw data into a Microsoft Excel dashboard to present to upper management- Data extraction and processing: Used R and SQL to retrieve and organize the office website’s data analytics and summarized the findings in a report to upper management (included both written text and data visualizations); Initial data mining was done through Google Analytics - Projects: Designed and implemented a training procedure for new employees; Coordinate and plan part-time staff’s shift responsibilities; Assisted in developing an office-wide knowledge base; Continually using Microsoft Excel to analyze the office’s productivity to present to upper management- Multi-tasking and time-management skills: Assist in helping approximately 50-100 individuals at the front counter, 20-30 individuals over the phone (over 100 minutes of handle time), and answering 100-300 emails (with additional data entry) among multiple accounts per week- Developed strong confidence and communication skills due to interacting with clientele of various social, cultural, economic, and educational backgrounds to obtain and convey material (including students/parents for whom English is a second language)

Los Angeles, California, United States

- Working alongside a team of data consultants to develop dashboards and visualizations on Microsoft PowerBI for the UCLA Athletics department and their sports teams. - Communicating with the sports teams’ coaches to understand their needs and ensure appropriate reports are generated- Data cleaning and integration is maintained using R, Python, and SQL. Points of investigation include the correlation between performance and wellness, athlete fatigue and injury, and training and athlete performance.- Maintaining a SQL server (Azure SQL) and data pipeline that tracks the information of over 600+ athletes daily

- Collaborated in a team of 4 to produce data-driven articles that were then published online for non-technical audiences- Articles published: Healthcare expenditure in the United States; Female representation in the film industry- Used R, Python, and SQL to clean/source datasets, analyze them, and produce visualizations

Los Angeles, California, United States

- Working under UCLA's Burkle Center for International Relations to produce a documentary series titled "World View" that covers various international relations issues that the global community faces today such as International Human Trafficking Criminal Networks, CIA Covert Operations, Chinese Communist Party Lobbying in DC, the Militarization of Space, Nuclear Treaties, COVID-19 Response in Europe, Hezbollah in Venezuela, International Tax Evasion, and the Iraq Yazidis Genocide- Responsibilities include completing weekly 15-20 page literature reviews and assisting in writing/ editing 20-40 page long scripts for each episode; Forms of research include consulting secondary sources and interviewing experts in the field- Managed to complete the first season’s research and scripts within one month. The first season is scheduled to have four 20-minute episodes; Currently conducting literature reviews for season two

Los Angeles, California

- Assist self-represented litigants who can’t afford an attorney at the self-help center located at the Van Nuys Courthouse by completing legal forms and providing legal information to them regarding family law, housing law, civil harassment, and name changes in both English and Chinese; Communicated with the litigants using tact and diplomacy- Trained by the Los Angeles Superior Court and supervised by attorneys in order to complete 300 hours of service

Los Angeles

- Lead classes for elementary school students within LAUSD once a week, teaching them about the importance of fitness and nutrition in their daily lives - Gained insight into the difficulty in trying to maintain a healthy lifestyle when lacking the proper resources to do so

Los Angeles

- Main duties include working the cash registers, receiving and unloading deliveries, stocking shelves, building displays, cleaning the floor, and answering questions about Trader Joe’s products- Assisted in promoting a positive environment by ensuring that every customer had a fun, friendly, and informative shopping experience

Los Angeles, California

- NDA Research Projects: Assisted in data collection using Microsoft Excel and Google Suites - Data Collection utilizing primary research skills such as telephone communication and email correspondence

Los Angeles

Leadership experience: Organized and cook meals that were served to 20-25 low-income students being tutored from Watts and William Mead, Los Angeles, once a week

Hong Kong

- Volunteered to work with children with intellectual disabilities at Caritas Lok Yi School- Did activities such as reading books, arts and crafts, playing games, and sensory training- Gained insight into the lack of resources allocated to minority communities by the Hong Kong government

Chungking Mansions, Hong Kong

- Volunteered to teach children at a refugee center how to play the guitar- Put on a charity performance with the students at the end of each school year- Gained insight into the plight of refugees in Hong Kong and the problem of resource allocation Hong Kong faces

Hong Kong

- Co-founded and co-ran mini-company with a team of 15 called Acuity- Found investors, manufactured a product, sold the product, and made a profit of 14,870 HKD within 6 months- Improved teamwork skills through compromising different agendas and how to efficiently delegate tasks according to each member’s strengths