Naomi Hope Email & Phone Number

Arizona, United States

Arizona

• Represent Nation-wide companies with a personalized and established customer relationship for a premier customer service experience. • Utilize internal tools to assist with customer inquiries and field operations. • Help educate customers on available services to offer. • Assist customers with online issues regarding to the company website in order to allow them to have easy access for self-servicing future needs. • Manage email communications as well inbound calls… Show more • Represent Nation-wide companies with a personalized and established customer relationship for a premier customer service experience. • Utilize internal tools to assist with customer inquiries and field operations. • Help educate customers on available services to offer. • Assist customers with online issues regarding to the company website in order to allow them to have easy access for self-servicing future needs. • Manage email communications as well inbound calls simultaneously. • Dedicated trainer for on-boarding new agents to the team and job requirements. Show less

• Utilize internal tools to assist with customer inquiries and supporting fellow agents. • Educate customers on products and services offered. • Answer questions and resolve issues that involve transaction restrictions, credit increases, refunds, fraud, and various other account related issues. • Managing both inbound and outbound customer support as well as email communications at the same time. • Followed strict consumer credit law guidelines such as Fair Lending, FDCPA… Show more • Utilize internal tools to assist with customer inquiries and supporting fellow agents. • Educate customers on products and services offered. • Answer questions and resolve issues that involve transaction restrictions, credit increases, refunds, fraud, and various other account related issues. • Managing both inbound and outbound customer support as well as email communications at the same time. • Followed strict consumer credit law guidelines such as Fair Lending, FDCPA, and FCRA rules and regulations. Show less

• Responsible for handling daily and weekly sales and inventory reports. • Training new personnel on systems, product knowledge, and customer service.• Balancing registers and safe daily. • Arranged marketing design and placement representing new games, hardware, and merchandise. • Managed weekly employee schedules to ensure proper staffing. • Utilized strong communication skills to up-sell products & warranties to meet sales quotas.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Medical/Clinical Assistant