• Responsible for coordinating daily activities of service technicians• Develop implement and review operational policies and procedures.• Help promote a company culture that encourages top performance and high morale.• Oversee budgeting, reporting, planning, and performance analysis• Ensure all internal, client and legal work order documents are filed and compliant• Identify, address and resolve work order problems and opportunities for the company• Develop and foster mutually beneficial alliances and partnerships within client roster

• Identified business opportunities with both new and existing customers• Worked with customers and the accounts team on daily work orders• Managed day-to-day activities of Account Managers and Account Coordinators• Provided support and guidance to account management team• Tracked and monitored overall account performance to meet revenue targets• Worked with management in identifying business success factors and risks for new and existing clients• Assisted in issue escalation for work orders• Developed long and short-term strategic plans for clients• Managed client work order budgets and provided cost optimization solutions

• Coordinated community events on behalf of company• Designed and produced promotional materials and displays• Maximized events to ensure success: set-up, promote, book appointments, break-down• Coordinated, edited, and proofed, with high attention to detail, all marketing media including print ads, flyers, signage, community promotions, and online channels to ensure quality and standardization in all mediums

• Oversaw day-to-day office operations• Provided front office leadership and technical support• Created templates to be used in detail-oriented insurance claims• Assessed organizational needs and implemented administrative procedures• Established efficient office procedures, record-keeping, and invoicing systems• Generated business plans to ensure successful daily operations

Raised over $25,000 for various colleges and scholarships at Texas Tech University