Naraayani (Yani) Swaminathan Email & Phone Number

West Kelowna, Bc, Ca

West Kelowna, British Columbia, Canada

✔Assess current business conditions and identify growth opportunities, collaborating with clients to establish impactful OKRs and KPIs that drive meaningful outcomes.✔Integrate strategically within enterprise clients' operations to drive cross-functional results across leading global organizations.✔Provide C-suite and VP-level executives with insights into industry best practices for managing complex portfolio products, renewals, and expansion strategies.✔Oversee initiatives, outcomes, and progress for 30+ executives across 15+ accounts.✔Created Customer Success PODs for cross-segment alignment and coaching.✔Design and lead enablement initiatives to support data-informed, unified processes.✔Hold clients accountable for progress during transformational processes.✔Leverage internal rapport, communication, and networking to facilitate and socialize process changes.✔Consistently exceed performance year over year.✔Awarded 2023 MVP of the Year.

West Kelowna, British Columbia, Canada

The Customer Value Community is an open forum that enables value management, B2B sales, presales, and customer success teams to cross-functionally solve common challenges and share learnings.

✔Managed and tracked a high volume of prospect and client activity while ensuring a positive customer experience throughout the process. ✔Built relationships with key stakeholders at all client firms ensuring open communication. ✔Streamlined processes and workflows between internal departments, managing project implementation and onboarding. ✔Created and shared support content, educational resources and best practices. ✔Managed customer dashboard to proactively troubleshoot issues reducing churn rate. ✔Exceeded revenue targets and identified growth opportunities (upsells and renewals) with increase in profitability.✔Chosen to participate in internal leadership development programs.✔Championed Diversity& Inclusion initiatives within the organization.

Dubai, United Arab Emirates

✔Provided technical and logistical support for sales and execution team. ✔Facilitated client meetings to understand their needs and goals. ✔Conducted document and workflow analysis for potential process improvements. ✔Collaborated with internal teams to ensure successful implementation and timely project execution. ✔Drafted functional and technical requirements to align with the clients’ business objectives.

✔Oversaw all phases of project from pre-sales, post order management to execution and delivery. ✔ Ensured accurate and timely execution of project and deliverables. ✔Managed project administrative procedures, collection and pre tender activities. ✔Worked with the Estimation team with Pre sales and tendering for design of systems like Lighting control , Building management system, Access control system, Fire alarm, Intruder Alarm and CCTV systems etc. ✔Formulated structured cabling estimation and design for various projects.✔Prepared BOQs and other project documents like Room Matrices , Interface Matrices, Load Schedules , Data Point Schedules etc. for Large projects .

Dubai, United Arab Emirates

✔Performed routine stock checking and regular Project Reports.✔Conducted Market surveys in the lighting market for AW Rostamani Lumina, Al Quoz .✔Studied the manufacturing of ballasts and lighting fixtures .✔Studied and observed the process management and working of heat and temperature sensors and control valve automation in Fischer Valves and Rosemount , JAFZA✔Conducted a detailed study on HVAC and Chiller installation with Clivet Middle East , Silicon Oasis.✔Observed and experienced manufacturing of gears and heavy machinery repair jobs at Trinity Mechanical Services, Al Quoz.✔Observed Cable tray and trunking manufacturing at Power Solution Industries, Ajman and Everest Metal Industries, DIP

Bachelor'S Degree With Honours, Electrical And Electronics Engineering

Activities and Societies: IOEE

Education record