Nadine Morris Email & Phone Number

California, United States

Pleasant Hill, California, United States

Pleasant Hill, Ca, United States

Walnut Creek, California, United States

Pleasanton, California, United States

San Francisco Bay Area

Danville, California, United States

Concord, California, United States

Antioch, California, United States

San Francisco, California, United States

FOH standards and marketing, BOH standards and sanitation, Top-line sales over budget, actual results Vs budget, increase participation, meeting and exceeding client expectations year over year to create a destination place in the cafe. The revenues and participation levels should go up year-over-year and if client expectations change, must be decisive and innovative to make necessary changes to continue improving overall state of the business and client satisfaction. Must also have consistent execution of Epicurean Group Front of House standards, marketing and food programs, safety training turned in on the monthly due dates, provide continual great customer service with high confidence from our clients and catering customers. Quarterly Business reviews are to be completed 20 days after the quarter is closed. Complete BOH and extensive FOH standard training musty be complete in the first 30 days with DM. In addition, drive successful cafe customer service and Company client relationships to build top line sales resulting in successful overall business results

Lafayette, California, United States

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceLead and supervise the Food & Beverage team in all aspects of the department and ensure service standards are followedEnsure that proper Food and Beverage controls are in place and adhered toMaximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions • Monitor the departmental budget in a fiscally responsible mannerAddress guest concerns and react quickly and professionallyMonitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profitsConduct regularly scheduled departmental meeting Select, train and develop Colleagues to ensure timely recruitment and career growth • Balance operational, administrative and Colleague needsFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageOther duties as assignedComputer literate in Microsoft Window applicationsStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times

Pleasant Hill, California, United States

Lead and cultivate a high-performing team that focuses on solution selling and providing world-class customer service, with the goal of achieving store sales goals and profit targets. Build out store’s network of repeat business customers, presenting them with the Staples solutions that will best help to drive their own profitability. Play a leadership role in championing Staples’ company values and commitments. Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectationsSharing responsibility as the “Manager on duty” and total store operationsCreating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customersMaintaining accountability for results within the Easy Tech & Mobile areaPartnering with other store managers to champion a customer-centric environmentOverseeing the timely completion of required training for all store associates

Walnut Creek, Ca

Coordinate the food service activities of the Restaurant, Lounge, Wet Bar and Express Deli. Estimate food and beverage costs, and requisition or purchase supplies, equipment, and food and beverages. To confer with food preparation and other personnel from the Restaurant, Lounge, Wet Bar and Express Deli team to plan menus and related activities. Oversee the cleaning and maintenance of F&B equipment and facilities, and ensure that all health and safety regulations are followed. To hire, train, schedule, and supervise F&B staff. Assist in developing marketing strategies, and implement advertising and promotional campaigns to increase business. To review financial transactions and monitor budget to ensure efficient operations and to ensure expenditures stay within budget limitations.

San Francisco Bay Area

Have the overall responsibility for overseeing the people, processes and operations of restaurants in area. Drive excellence in day-to-day operations of all company owned restaurants in the market; train, coach, support managers; plan and set goals; focus on in-store problem solving/process improvement; set standards; recognize and motivate Restaurant Managers, Assistant Managers and Restaurant Teams.- Provide leadership for each manager in the market to ensure customer satisfaction.- Lead the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilize available reports (e.g. exception reporting) to identify opportunities; encourage a top-line orientation through operational focus; ensure that correct operational procedures are followed at all times.- Partner with each RGM in the market to build sales over last year’s sales achievement.- Accountable for coaching and training RGMs, AMs and Shift supervisors for operational excellence, support national training initiatives, involved in process for new employee orientation, monitor training processes to ensure quality training of team members and managers.- Aggressively develop and maintain RGM and AM staffing levels; drive to full management staffing for each restaurant in market; commit to selection process; monitor restaurant-level staffing.- Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.- Champion recognition and motivation efforts throughout the market.

Concord, Ca

Oversees recruiting, training, management, budget compliance, and overall operations of restaurant to ensure excellent customer service, high quality foods, crew development, food safety, store cleanliness, and maximum profitability. Maintains communication, acts as a liaison with the corporate office departments, and provides a positive focus on the corporate culture and values: high quality food, excellent customer service, and an inviting atmosphere in the restaurant. Responsible for building a strong team through hiring, training, and developing restaurant managers, providing clear, consistent direction, and recognizing individual and team contributions.

Manage, direct and coordinate the day-to-day operations, activities and Swedish Food Market and Bistro, including providing assistance and recommendations regarding recruitment, retention, scheduling, performance management and competence development of co-workers Represent the IKEA brand to co-workers and customers serving as an example of the IKEA values and Principles Communicate and implement the IKEA FOOD SFM/Bistro range reflecting our priorities, low priceprofile and unique offer in a commercial way to customers and co-workers Support the implementation of the IKEA FOOD Concept and develop action plans for the SFM/Bistro tosupport and achieve Business Plan and Commercial goals, including sales generation, profitability,business goals and objectives, productivity, performance analysis and problem resolution, food andoperational cost control, merchandising and maintenance of the SFM/Bistro Train and educate co-workers to provide the customer with a positive sales and service experienceensuring Food Safety standards as well as responding to customers in a knowledgeable, friendly,professional manner. Establish cooperation with the IKEA FOOD Commercial Restaurant Team Leader to enhance the linkbetween the Restaurant and the Swedish Food Market. Maintain in-depth knowledge of the competition for the SFM/Bistro on the local food market. Identifyand communicate sales / product mix opportunities and market trend information to IKEA FOODManagement team and Service Office Matrix partners. Develop work schedules to ensure adequate coverage by co-workers to meet the demands of theSFM/Bistro. Utilize In-store Logistics the IKEA Way ensuring ordering procedures, forecasting of goods, supply forthe SFM/Bistro, including effective management of out going range and activities, efficient in-storelogistics and inventory control procedures.

Manage, direct and coordinate the day-to-day operations and activities of the Kitchen & Coworker Restaurant to secure the successful development of the business; including recruitment, retention, scheduling, performance management, and succession planning and competence development of coworkers.- Represent the IKEA brand to co-workers and customers serving as an example of the IKEA values and principles- Develop and maintain strong working relationships with the IKEA FOOD Management Team as well as the U.S. Service Office IKEA FOOD Matrix Partners. This will secure a commercial and operational strategy, for the IKEA FOOD department that meets IKEA FOOD quality, food safety, environmental requirements & other relevant legislation.- Communicate and implement the IKEA Restaurant range reflecting our priorities, low price profile and unique offer in a commercial way to customers and co-workers- Support the implementation of the IKEA FOOD Concept and develop action plans for the IKEA Restaurant to support and achieve Business Plan and Commercial goals, including sales generation, profitability, business goals and objectives, productivity, performance analysis and problem resolution, food and operational cost control, merchandising and maintenance of the SFM/Bistro .- Ensure IKEA FOOD Brand Standards and Operating Standards meet or exceed expectations to support brand consistency; represent the IKEA FOOD brand to co-workers and customers serving as an example of the IKEA values and principles.- Train and educate co-workers to provide the customer with a positive sales and service experience ensuring Food Safety standards as well as responding to customers in a knowledgeable, friendly, professional manner.

Oversee entire restaurant operations in the absence of the general manager. Manage all aspects of specific departments within the restaurant including: the selection, recruitment, development and motivation of restaurant employees such as the waiting and kitchen staff; optimizing profits and increasing sales at all times; managing and organizing scheduled shifts; ensuring guest satisfaction and all operational issues; and ensuring the restaurant's standards of quality and service are constantly met.

Responsible for: providing excellent dining service to all customers in an efficient, courteous and professional manner while displaying a high standard of customer services. Monitor customer needs on a continual basis ensuring all requests will be promptly fulfilled. Perform as a team member with; venue hosts, supervisors, food servers, bus people, and kitchen staff in producing a smoothly and efficiently run operation. Assist other restaurant personnel with maintenance as necessary.

Responsible for: inspiring, leading, and overseeing the restaurant and team member on a designated shift, ensuring success in achieving guest service and food quality standards. Contribute to the goals of the restaurant, focusing on developing a happy team, serving great food always, managing a sparkling clean restaurant at all times, and surpassing guest expectations every day.

Responsible for: prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards.

Bs, Global Business Management

Education record

Diploma

Education record