Service Delivery Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Narayan Sathyamurthy Email & Phone Number
Service Delivery Manager
at
American Express
1 work email found
@americanexpress.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager
Location
Phoenix, Arizona, United States
Company size
Who is Narayan Sathyamurthy? Overview
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Quick answer
Narayan Sathyamurthy is listed as Service Delivery Manager at American Express, a company with 69113 employees, based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at americanexpress.com and a matched LinkedIn profile for Narayan Sathyamurthy.
Narayan Sathyamurthy previously worked as Production Engineering Manager at Exabeam and Project Lead at Atos Syntel. Narayan Sathyamurthy holds Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering from Dayanand Sagar College Of Engineering, Bangalore,India.
Company email context
Email format at American Express
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{first}.{last}@americanexpress.com
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Profile bio
About Narayan Sathyamurthy
Technology leader with significant and progressive 16 +years’ experience. Worked extensively in managing cloud services & understand the ground realities of supporting applications hosted in Cloud infrastructure. Previous experience includes Process Planning & Implementation , Transitioning & Transformation and Service Delivery This includes Process Planning & Implementation of Service management practices as per ITIL guidelines across Incident Management, Problem Management and Change Management processes. Also includes operational support and continual Service Improvement of the process. He brings forth a unique set of knowledge and skills, which include an in-depth understanding of Business Processes, Standard operation Process (SOP’s), Key Performance Indicators and Management of an IT infrastructure with adherence to ITIL Framework.
Listed skills include Itil, Service Delivery, Change Management, Unix, and 29 others.
Current workplace
Narayan Sathyamurthy's current company
Company context helps verify the profile and gives searchers a useful next step.
American Express
7 roles
Narayan Sathyamurthy work experience
A career timeline built from the work history available for this profile.
Production Engineering Manager
Jan 2022 - Oct 2024
Feb 2017 - Dec 2021
Aug 2013 - Feb 2017
Senior Consultant
Participate in client discussions to understand the problems, articulate the same to the internal stakeholders, define and document the problem and support to get customer agreement, provide different options for problem identification in small projects in the guidance of Sr consultant.Conduct requirement workshops; understand the As -Is processes/ conduct.
Mar 2011 - Aug 2013
Incident Manager
- To make sure that all incidents are correctly prioritized according to the criticality and the business impact,
- Sending outage communication to all the stakeholders for any planned or unplanned downtime.
- Prepare the Major Incident Report (MIR) for all incidents with priority P1 & P2.
- Initiate and lead the bridge call with the technical team, R& D and operations head for all P1 & P2 incidents.
- Raise Requests for Change (RFCs) to resolve errors and prevent the recurring problems.
- Monitor the progress on the resolution of errors.
Mar 2010 - Feb 2011
Software Engineer
- Fixing the Day to Day Issues of Application Users
- Monitoring the Incident Queue using HPSC (HP Support Center) Tool used for Ticket tracking system and making sure that TTO (Time to Own) and TTF (Time to Finish) has been met for all issues.
- Involved in writing Sql queries to fix data issues as well as for generating reports.
- Performing Application Deployment on Production (Move to Production) Environment.
- Involved in updating the Knowledge base whenever an incident is recorded for the first time.
- Produce and review Incident Management metrics and other management information on IT service quality and customer satisfaction.
Aug 2004 - Mar 2010
Team & coworkers
Colleagues at American Express
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
SS
Sonali Shukla
Colleague at American ExpressSouth Delhi, Delhi, India, India
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KK
Kislay Kumar
Colleague at American ExpressAllahabad, Uttar Pradesh, India, India
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AS
Aman Singh Bisht
Colleague at American ExpressBarara, Haryana, India, India
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AC
Amy Cooper
Colleague at American ExpressUnited Kingdom, United Kingdom
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KS
Kundan Singh
Colleague at American ExpressKota, India Metropolitan Area, India
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DB
Debmalya Banik Chowdhury
Colleague at American ExpressGurugram, Haryana, India, India
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TH
Theresa Holstein
Colleague at American ExpressPompano Beach, Florida, United States, United States
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SS
Siddharth Singh
Colleague at American ExpressGurgaon, Haryana, India, India
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DP
Diana Pérez Avalos
Colleague at American ExpressMexico, Mexico
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MR
Melissa R.
Colleague at American ExpressMineola, New York, United States, United States
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Sonali Shukla
Colleague at American ExpressSouth Delhi, Delhi, India, India
View →
KK
Kislay Kumar
Colleague at American ExpressAllahabad, Uttar Pradesh, India, India
View →
AS
Aman Singh Bisht
Colleague at American ExpressBarara, Haryana, India, India
View →
AC
Amy Cooper
Colleague at American ExpressUnited Kingdom, United Kingdom
View →
KS
Kundan Singh
Colleague at American ExpressKota, India Metropolitan Area, India
View →
DB
Debmalya Banik Chowdhury
Colleague at American ExpressGurugram, Haryana, India, India
View →
TH
Theresa Holstein
Colleague at American ExpressPompano Beach, Florida, United States, United States
View →
SS
Siddharth Singh
Colleague at American ExpressGurgaon, Haryana, India, India
View →
DP
Diana Pérez Avalos
Colleague at American ExpressMexico, Mexico
View →
MR
Melissa R.
Colleague at American ExpressMineola, New York, United States, United States
View →
2 education records
Narayan Sathyamurthy education
Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering
Dayanand Sagar College Of Engineering, Bangalore,India
Education record
National Public School,Bangalore,India
FAQ
Frequently asked questions about Narayan Sathyamurthy
Quick answers generated from the profile data available on this page.
What company does Narayan Sathyamurthy work for?
Narayan Sathyamurthy works for American Express.
What is Narayan Sathyamurthy's role at American Express?
Narayan Sathyamurthy is listed as Service Delivery Manager at American Express.
What is Narayan Sathyamurthy's email address?
AeroLeads has found 1 work email signal at @americanexpress.com for Narayan Sathyamurthy at American Express.
Where is Narayan Sathyamurthy based?
Narayan Sathyamurthy is based in Phoenix, Arizona, United States while working with American Express.
What companies has Narayan Sathyamurthy worked for?
Narayan Sathyamurthy has worked for American Express, Exabeam, Atos Syntel, Infosys, and Nokia.
Who are Narayan Sathyamurthy's colleagues at American Express?
Narayan Sathyamurthy's colleagues at American Express include Sonali Shukla, Kislay Kumar, Aman Singh Bisht, Amy Cooper, and Kundan Singh.
How can I contact Narayan Sathyamurthy?
You can use AeroLeads to view verified contact signals for Narayan Sathyamurthy at American Express, including work email, phone, and LinkedIn data when available.
What schools did Narayan Sathyamurthy attend?
Narayan Sathyamurthy holds Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering from Dayanand Sagar College Of Engineering, Bangalore,India.
What skills is Narayan Sathyamurthy known for?
Narayan Sathyamurthy is listed with skills including Itil, Service Delivery, Change Management, Unix, Incident Management, It Service Management, Solution Architecture, and Sql.
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