Engagement Delivery Lead

Accountable for Infrastructure Service Delivery, Risk, Escalation Management, Operational Hygiene & SLA Management, Responsible for complete all Project Deliverables within defined Scope, Time and Budget, Responsible for providing weekly, Fortnightly, Monthly reports on project status and Milestone tracking, Identify bottlenecks in delivery and process effective solutions and practices to eradicate the same, responsible for Financial Management (P&L, PIP, Net Margin, etc.)Ensure CIP (Value Add)… Show more Accountable for Infrastructure Service Delivery, Risk, Escalation Management, Operational Hygiene & SLA Management, Responsible for complete all Project Deliverables within defined Scope, Time and Budget, Responsible for providing weekly, Fortnightly, Monthly reports on project status and Milestone tracking, Identify bottlenecks in delivery and process effective solutions and practices to eradicate the same, responsible for Financial Management (P&L, PIP, Net Margin, etc.)Ensure CIP (Value Add) & Productivity Improvement. Manage Client/Stakeholders expectations. Maximize customer satisfaction through effective solutions delivery, Maximizing CSAT scores, Interact with & Provide regular (customer defined) project status updates to customer project teams, reviews service level compliance and participate in strategy and service improvement sessions. Responsible for adhering process compliance as per Audit guidelines, Adherence of HCL/Client policies process & procedures. Accountable for people Management, Talent retention & Attrition Control. Responsible for people Development including ongoing training Skill building, deployment and career growth. Show less

Server build , Monthly Patching, Code deployment, Content Deployment, Critical Incidence 24/7, server Monitoring , server OS upgrade , Firmware upgrade and other daily server maintenance activities .

Collaborates with application owners and technology owners to design and deploy infrastructure solutions involving Windows / AIX/Solaris hosts, firewalls, Juniper/F5 load balancers, and EMC SAN/NAS storage. Design and Implement MS clustering servers for MS-SQL 2000 & 2005 DB servers for various Banking applications during Data center Migration from North Ridge to Dallas /Seattle Enterprise Data Centers. Design and Implement SCCM infrastructure for Patch Management/SW distribution to… Show more Collaborates with application owners and technology owners to design and deploy infrastructure solutions involving Windows / AIX/Solaris hosts, firewalls, Juniper/F5 load balancers, and EMC SAN/NAS storage. Design and Implement MS clustering servers for MS-SQL 2000 & 2005 DB servers for various Banking applications during Data center Migration from North Ridge to Dallas /Seattle Enterprise Data Centers. Design and Implement SCCM infrastructure for Patch Management/SW distribution to desktops/servers -replacement for MARIMBA. Migration of DNS/DHCP servers from North Ridge Data center to Seattle Data Centre. Replacement and Upgrade of out of support Operating Systems and End of Life Hardware (Intel / Sun servers) NT 4.0 to win2k3 and Solaris 8.0 to Solaris 10.0 Carried out SAN maintenance involving (SAN add/reclaim) and SAN frame migration DMX2 to DMX3, With MS cluster / VCS 4.0 in Wink2k3/Solaris 8/10 application servers. Carried out several Fork lift server Migrations during NRDC – DCC efforts from April 2007 to December 2007,for various banking application ,Designed and Implemented Load Balancing /3 DNS changes for Siebel 7.0 middleware / Risk View /Doc view, few of the banking applications in Solaris 10.0 / win2k3. Designed and Implemented MS clusters for Right FAX servers in win2k3 during North Ridge Data Centre, migration project – December’07. Convert physical machines into Virtual machines using as VMware Converter and Plate spin for Card Services integration. Installed and configured VMWARE in win2k3 server and configured VM instances for VMWARE study and application testing purpose in SIT and UAT environment. Knowledge of VMware ESX Server and Virtual Center and creating virtual windows 2k3 virtual Instances. Migration of Critical Systems out of the legacy locations and into the Enterprise Data Centers at Dallas and Seattle. Show less

Administer and support multi-site Microsoft Exchange 2003. Administer and support Active Directory, DNS & Microsoft Exchange replication. Responsible for planning, testing, tuning, configuration and setup of Microsoft Exchange architecture •Maintain appropriate documentation on the Microsoft exchange environment. Provide level 3 support & Provide On-Call support and participate in on-call rotation for off-hours support. Participate in monthly weekend maintenance activities. Perform general… Show more Administer and support multi-site Microsoft Exchange 2003. Administer and support Active Directory, DNS & Microsoft Exchange replication. Responsible for planning, testing, tuning, configuration and setup of Microsoft Exchange architecture •Maintain appropriate documentation on the Microsoft exchange environment. Provide level 3 support & Provide On-Call support and participate in on-call rotation for off-hours support. Participate in monthly weekend maintenance activities. Perform general system administration duties in a Windows Active Directory environment. Monitor Windows 2000/2003 (and beyond) servers and troubleshoot problems. Enforce change management and compliance processes. Install and configure and maintain server operating systems and repair server hardware. Participate in disaster recovery planning, testing and response. Perform routine preventative maintenance on all hardware on a routine and scheduled basis. Perform network troubleshooting to isolate and diagnose common network problems. Patching for AD/Exchange through WSUS. Show less

Installing workstations, servers, Server Administration, network services and peripherals.Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, manage Local and Domain wide groups.Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration.Addressing performance bottlenecks and ensuring maximum network uptime.Assisting in the design and implementation of the… Show more Installing workstations, servers, Server Administration, network services and peripherals.Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, manage Local and Domain wide groups.Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration.Addressing performance bottlenecks and ensuring maximum network uptime.Assisting in the design and implementation of the network (LAN & WAN), troubleshooting network problems and conflicts. Conducting Periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls.Suggesting improvements in the operations and processes to make the system foolproof.Designing, implementing and supporting networks.Member Critical Incidence Team giving support 24/7 Datacentre support for servers Show less

OS system support + Database Maintenance + System and application support for 200 user Desktops, Implementation and Maintenance of Checkpoint FW 4.0.Performed Oracle Admin Tasks along with System Admin Activities

Sys Administration of Sco-Unix / Sybase DataCentre. In Charge of VSAT installation for 2 resorts at Kodaikanal India.System Support for User Desktop and Messaging Infrastructure conisting of Sendmail/Exchange servers.