Narender Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Taking care of international roaming (Tapin and Tapout) reconciliation between two systems.

Gurgaon, India

• Configuration of New PCNs / Products on IN.• Configuration in the sense of Designing Product that meet marketing requirement and computability with system. • End to End Verification of New Products on System - (IN, LAPU, Other Nodes) - Pre - Post Launch.• Review of UAT for new products and packages for prepaid.• Review & validation of INDRs generated for different call scenarios, by team member.• Conducting Regular Cleanup on IN to avoid possible hidden leakages / Wrong flows.• Validation of new product configured for PAN India.• Solving problems related to Technical or Charging system.• Automate the process for AIR & Lapu at ms access. • Automated the process of AIR & Tariff validation for Huwaei IN through MS Access.• Played a major role in the migration of ER// IN to Huwaei IN.• Handling IN activity for new project and up gradation of old project for PAN India like New SDP launching, New Air, SDP migration, HLR,CCN activities etc.• CDR Validation & Rating• Balance increase without Recharge Reconciliation

Gurgaon, India

Gurgaon, India

• Prepaid Coordinator handling Complaints Related to Balance Depletion, PCO, Mchek, FWP & Recharge Issues.• Coordinating with different departments internal and external to provide correct resolution to the complaints.• Analysis of complaints and highlighting the analysis to different departments for further improvements.• Working on complaint reduction by coordinating with the inbound, closing and Closelooping team.• Maintaining and sharing MIS with reporting manager

Gurgaon, India

 Resolution and end to end closure of customers cases and complaints Inter departmental co-ordination for resolution of cases within SLA. Maintain high level of CSI score and self-knowledge• Ensure process adherence as per laid out process.• Preparation of various MIS Reports related to activation and TAT, Agent MIS, and provisioning errors.• Handling the complaints of Billing & Waiver Closure• Calculating Charges as per payment