Naresh Asopa Email & Phone Number

Planning  Operations & Process Management“Striving to upgrade knowledge and practices to retain excellence in the professional brief”A “Performance Driven Professional” Sufficient experience in managing entire process operations / transitions with an aim to accomplish corporate plans & goals successfully. Used instincts, insight, judgment, and timing to succeed on tough deal:- Proven record of executing Transition Projects requiring smooth & seamless migration of business processes. - Operations Management focusing on maximizing customer satisfaction, process compliance, etc.Handled various activities like Resource Planning, Quality Management, Recruitment, Identifying and Co-ordination Training needs, Scheduling and Staffing for 24 hours operations, Effective Monitoring and Data Tracking for Higher Yield, Employee Engagement and Reward System & Setting up of Comprehensive MIS and PMS. Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence. Prudent, disciplined & self motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.Specialties: Project and Delivery management,Process management,Business Excellence,Account Management,Operational Reviews,Transitions/Migrations,Dasboarding/MIS/WFM,Quality Assurance, Financial Management,Escalation Management,Operations Management,Process Improvements,SLA/TAT management,P&L management,Team management.

Listed skills include Program Management, Relationship Management, Risk Management, Bpo, and 43 others.

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