A seasoned professional offering 11 years of experience in contact centers. Currently spearheading Entra Solutions as Team Lead – Mortgage Operations. Possess motivational management style with a record of building & high-performance teams.

Working for US mortgage servicing

1. Rewarded for maintaining excellent process quality 2. Bagged Best Learner Reward3. Bestowed with Best New Joiner Reward(#) Highlights as SPA – Quality Analyst:1. Prepared daily workloads for staff and coordinated the daily allocation of work.2. Accountable for driving audits, preparing audit findings, and publishing them internally.3. Instrumental in handling MIS processes such as preparation of weekly, monthly, and yearly reports.4. Sent daily end-of-day (EOD) reports with status updates on quality errors and business KPI goals.5. Conducted audits of daily activities to ensure all tasks were completed in compliance.