Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Part of the Regional Digital Team, which is responsible for Digital solution portfolio that is consumed directly by end users, as well as those that support applications delivered by the Solution Delivery Organization. Serving as a Digital lead in the Regional Lilly Digital team, often collaborating with external technology and service providers to design and implement capabilities. Working with the business, the IT liaisons from the business areas, and various service providers to either develop new projects or solve business problems.• Understand business needs into a well-defined IT capability/delivery (requirements, services or solutions).• Responsible for the coordinated management of multiple digital projects directed toward strategic business and other organizational objectives of the client.• Regularly staying connected with business once need comes up, come up with suggestions to improve/enhance solution. (Define gaps between requirements and the available functionalities).• Play an active role during implementation of project with business partners and Solution Development team.• Work closely with Solution Development team to discuss how to fulfill business requirements.• Handling Digital projects portfolio part for regional projects, keeping track of status ongoing projects

Worked with mobility team of CSC, supported four different accounts. Worked as Team Lead provided support and solution for Blackberry, Good Technology and other MDM solutions for Global Clients.•Responsible for the development of ITIL based service readiness and service on-boarding components such as Knowledge Articles, Quality Plans, Testing Strategy.•Responsible for successful delivery of components of projects and services.•Level III support for Blackberry, Good and other MDM technologies.•Coach, mentor and lead personnel within a technical team environment.•Present periodic Dashboard reports on the current program, future opportunities and client issues. •Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.•Physical and logical server monitoring Blackberry Enterprise and Good Servers.•Providing global support for MDM, Airwatch, I phones, Windows Mobile, Blackberry and Android devices for exchange and lotus emails.•Participate in a 24X7-hour on-call rotation to provide after business hours support•Works hand in hand with the Incident Management, other ITSM process teams, and operational managers.•Developing automated procedures and technical documentation to utilize in the implementation and maintenance processes. • Work proactively in identification of top recurring incidents.• Provide detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action.

Worked with Global Messaging team of Johnson and Johnson. Being part of the Global Messaging Team, we use to handle more than 100 Exchange Servers, 22 Blackberry and 8 OCS 2007 R2 Servers located at different locations all over the North America. Exchange Servers working on Exchange 2003 environment.•Operational management of a Global Exchange, OCS and Blackberry domain.•Providing messaging engineering (upgrades, 2nd level technical support/administration, backup/recovery, performance measurement and capacity Planning) in support of a large, centralized Exchange environment servicing 130,000+ mail clients. •Planning or conducting research projects to identify and evaluate emerging Email technologies. •Monitor e-Mail messaging to internal and external Domains (Internet), SMTP messaging•Developing automated procedures and technical documentation to utilize in the implementation and maintenance processes. •Monitoring Alerts and logs for Frontend and Mediation servers.•Handling OCS End user issues handling like login issues, Address Synchronization issues, duplicate SIP ID issues.•Physical and logical server monitoring of Microsoft Exchange 2003 Servers, Front End Servers, ISA servers and Blackberry Enterprise Servers.