Naresh Mahendran Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Leading, managing, and task delegating to real-time analysts (~ 15 - 20 employees) responsible for monitoring, planning, forecasting, scheduling, and real-time resource management of live, non-live, and incidents management operations to achieve service level objectives.》Establishing effective relationships to enhance individual and team performance by.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Monitoring all live and non-live operations (chats, calls, email, service recovery, and risk fraud) of Customer, Partner, and Rider service queues across 12 APAC countries at an interval level in real time. 》Coordinates appropriate staffing allocation and availability of 1 inhouse and 14 BPOs to achieve service level target and schedule efficiency for all.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Floor walking, supervise the scheduled agents’ compliance and administer actions during scheduling conflicts and shrinkages on a daily level.》Handling / responding to agents’ schedule requests, SOP queries, escalated issues, and adhoc requests including supporting local country stakeholders.》Conduct huddle and coaching sessions for agents to ensure better.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Communicating and responding to daily social media posts, comments, tweets, and DM queries promptly via foodpanda social media accounts (Facebook, Twitter, Instagram) of 12 countries to achieve brand maintain and customer satisfaction. 》Collaborating with media content designers and editors to ensure the posts are engaging.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Assisting foodpanda customer issues related to orders, payments, accounts, and callbacks to partner vendors and riders (if necessary) via chat and email to achieve customer satisfaction and maintain the contractual key performance indicators (KPIs') such as SLA, AHT, and QA.》Maintaining a positive, empathetic & professional attitude toward customers and.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Prepare and apply all required permits such as excavation, night works, roadblocks, hot works, machine & equipment inspection, and traffic in the appropriate departments for approval and are readily available at the work site.》Review blueprints and drawings to perform installation, laying, and connection activities according to specifications.》Supervise.

Chennai, Tamil Nadu, India

》Provides prompt and efficient support to Amazon.com Sellers via chat, email, and / or phone to achieve successful first-time resolution on all contacts.》Actively seeks solutions through logical reasoning and data interpretation skills to resolve each Seller issues, and maintains consistent performance metrics such as quality, productivity, first contact.

Chennai, Tamil Nadu, India

》Coordinate events and perform DJ at a variety of locations including clubs, music festivals, private events, weddings, birthdays, anniversaries, charity events, and surprise parties.》Planning events from start to finish according to requirements, target audience, and objectives, and ensuring the day of the event goes smoothly.》Book venues, negotiate fees.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Outbound calls to Australian and New Zealand debtors. [Credit card, Personal loan, etc.]》Trace non-contactable debtors and follow up on high-balance accounts.》Organize payment arrangements and ensure payment is made accordingly.》Offer discounts for full & final settlement and update credit file once payment is done.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Handling Australian and New Zealand insolvency [trustee] on bankruptcy matters.》Ensure bankrupt cases get dividends from the trustee as per arrangement [proposal – part IX].》Close cases when bankruptcy is discharged and fully paid.》Assign cases to in-house collection upon a/c being terminated from the proposal.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

》Demonstrate and provide information on the products.》Identify interests and understand customer needs and requirements.》Check on in-house products and stock availability.

Aircraft Maintenance Engineer [Ame], Aeronautics/Aviation/Aerospace Science And Technology, General, Incomplete

Stpm, Computer Science