Margaret Baou Email & Phone Number

Austin, Texas Metropolitan Area

• Manages sales team day to day activities• Writes daily report to upper management, which includes cash deposits, payrolls, and scheduling• Coordinating and assisting with administrative tasks and support for sales team • Reconciling daily sales and research/adjust any discrepancies• Weekly meetings with designers and associates• Maintains filling system, training, and safety records • Assists with paperwork related to hiring of temporary and permanent employees• Coordinates interview schedules; conducts orientation for new hires and train new employees

Austin, Texas Metropolitan Area

• Performed complex quality and timely customer service• Responsible for investigating and reviewing fraudulent activities claims• Managed and organized administrative tasks, including data entry filing and document preparation, maintaining accurate records and assisting in generating reports• Assistance to unit supervisor and unit staff in interpreting policy. Coordinated and/or composed correspondence and reports regarding technical program initiatives • Training for new workers, completing unit reports, answered public inquiries regarding Unemployment Insurance • Expertly answered calls from customers for Regular, Disaster/Pandemic, Extended & Federal benefits, adjudicated new hire, Separation/Non-Separation cases, integrated the automated benefits system and program to interview individuals/ employers• Advised parties how to file appeals and made determinations on issues to meet USDOL timeliness • Identified issues that prevent/delay payment of benefits, took appropriate actions, processed documents per established procedures, answered technical questions and corrected errors• Processed complex issues as per established protocols and by developing new solutions• Handled multiple priorities with frequent interruptions. Adhered to telephone schedule/ deadlines, dealing professionally with management, peers and customers

Austin, Texas Metropolitan Area

• Planed, assigned, and supervised the work of others• Worked under minimal supervision with extensive latitude for the use of initiative and independent judgment • Coordinated activities of all sales associates and assigned daily tasks• Responsible for store operations: taking care of cash registers, nightly deposits, and capturing accurate information for all transactions• Participated in weekly meetings with associates to determine pain points and incorporate changes to training programs• Collaborated with team members to ensure smooth daily operations and resolved customer issues• Communicated effectively with clients, members of management, business partners, and store associates• Ability to set and achieve high standards of performance, coach associates on client interactions to maximize productivity and capture client opportunities• Supported sales efforts as directed by the Regional Manager and the Corporate sales organization to achieve maximum revenue

Agoura Hills, California, United States

• Provided administrative and technical assistance in support of BSP Programs, workgroups, and webinars. • Coordinated calendars, meetings, and other activities within the section• Scheduled and reserved meeting rooms. Ensured agendas and meeting materials were prepared, approved, and distributed in advance (both electronically and in hard copies)• Took meeting notes and distributed them to attendees• Drafted routine correspondence• Supported the New Employee Orientation (NEO) and NEO Program Coordinator with coordination and scheduling of NEO webinars• Served as backup NEO moderator when the Program Coordinator was out of the office• Handled weekly accounts payable, taking care of all cash deposits and registers, ordering all soft goods such as fabric, windows hardware, wallpaper, draperies• Weekly meetings with designers and following up their orders, making purchase orders, receiving items and soft goods• Resolved customer problems, personally responded to client’s complaint letters and customers Assistance Contact Forms and comment cards in accordance with company standards• Supported the achievement of planned monthly by managing departmental expenses within budget; explain the causes for budget variances and take corrective action to avoid future occurrences and adjust spending to eliminate variances• Performed front desk sales representative and night auditor duties as required by staffing levels and business demand• Coached front desk staff to successfully perform selling techniques and procedures for current promotions• Assistance and support to the general manager by informing the front desk staff about rate structure and know how to implement yield management policies and procedures

Doha, Qatar

• Selecting and building business relationships with suppliers and partners, product development and project management• Communication with people outside the organization, representing the organization to customers, the public, government, and other external sources• Dealing firsthand with the textiles and luxury suppliers• Developing customer portfolio and market analysis, contract negotiation and drafting• Interior Designer and sales coordinator, maintained a very high level of knowledge of all textiles such as fabric, wallpaper, and leather• Controlled store expenses and maintained the budget• Prepared presentation design proposals to clients and coordinate with other professionals on every project, including engineers, surveyors, and architectural technicians and designers• Visits to check on progress compliance with plans, deal with problems that might come up during building/installations• Negotiating with contractors and other professionals• Coordination of FF&E mock-up selection, delivery, and installation on site, review material submittals, method statements, shop drawings and provide comments• Achieved sales goal KPI plan and conducted monthly sales meetings• Trained and recruited employees• Participated in trade shows in different countries

Doha, Qatar

Merchandising of luxury furniture. Achieved sales targets on a monthly base and maintained excellent customer relations. Obtained a very high travel to clients to represent the product line of interest. Captured and reported customers' needs. Responsible for preparing product pricing issue sheets and product launch plans. Coordinated and supervised the sales activities related to the market. Supervised 21 employees. Trained and recruited new employees. Managed the delivery time of items by checking stocks. Handled customers' complaints and issues.