Narinder Kaur Email & Phone Number

Evaluate company products to understand the product and see if it will meet the company’s current and future needs. Work with other departments to enhance the analysis and presentation of a product. NetCom Learning specializes in providing Managed Learning Services.Skills: Agile methodologies, Product management tools-JIRA/Shortcut, O365, Dynamics 365, Excel, PowerPoint, Word, MS Teams, UAT, PowerBI (in progress),Change Management, Trend Analysis, IT-Project Management.o Handling four projects: NetCom365 (Mobile/web application development), NetCom subscription Cart, Microsoft CRM (Sales & Marketing), Inside Sales requests (Inhouse website enhancement), Audit Report tool (Inhouse Report database auditing – direct feedback, analysis and contact with the stakeholders to run the project)o Build Functional Required Documentation (FRD) of API’s developed in each product.o Coordinate with Developer and Product Manager to create Business required document (BRD).o User Acceptance Testing (UAT) of the API’s using Postman/Swagger tools.o Follow SDLC for conceptualizing, designing, and creating projects.o Analyze and check the stories entered in Shortcut/Jira to achieve the target defined in the road map: Epic/stories/task.o Reporting of achieved Milestones/Epics/stories bi-weekly basis.o Scheduling and organizing Sprint planning meetings between the web designers, tech developers. o Listing the reasons for non-accomplishment of a task/story with regular collaboration between designers and developers team.o Finding and implementing the solutions to fix the issues faced to run the project.o Training the Team/new joined with use of Scrum methodology and motivate them to use Shortcut tool. o Create the user and training documents.

Gurgaon, India

An ICT educator for middle year program, educating on various software's (Word, PowerPoint, HTML, QBasic, Visual Basic, Animation, Photoshop, CSS, Python and so on) using teaching methodologies. Taught Microsoft educational products like, Minecraft, Kodu so that students implement and collaborate with other subjects. Students are taught using application based learning using various Multiple Intelligences theory. Extra curricular club hours- Robotics - EV3 kit, Python, Tinker-3D Printing.Key Skills: ICT/Microsoft Educator, Time Management, Innovation, PowerPoint, Excel, Office 365, Cultivate collaboration with Staff Notebook, collaborating and communication, Skype in the Classroom Courses and Resources, The Skype in the Classroom Notebook, Microsoft Teams, Skype – Virtual field trip, Mystery Skype, Classroom Skype

New Delhi Area, India

Experience in IBM Global Services, Sr. Quality Analyst and Software Trainer for QuickBooks (Canada and UK), contributing in different software projects and platforms. Hence, trained the teams for the same. skilled in Training, customer service, technical support executive (production and upselling). I am a team player, who likes to get the job done to the satisfaction. I have in-house training in regards service industry like Six Sigma-Yellow Belt (To increase customer resolution), Basic Quality Tools (considering quality parameters while talking to a customer over the phone) and many more.Key Skills: QuickBooks, Transitional Quality, Team Management, Customer Service, Technical service, Training and Management, Soft Skills