Narinder Singh Email & Phone Number

Australia

Melbourne, Australia

•Provide Technical Support: Offer prompt technical assistance in person, via phone, and electronically to resolve hardware and software issues effectively.•Troubleshoot Hardware and Software: Diagnose and resolve technical problems related to hardware and software, ensuring smooth operations for end-users.•Maintain Help Desk Records: Log all interactions with users and adhere to standard help desk procedures for efficient tracking and resolution.•Identify and Escalate Urgent Issues:… Show more •Provide Technical Support: Offer prompt technical assistance in person, via phone, and electronically to resolve hardware and software issues effectively.•Troubleshoot Hardware and Software: Diagnose and resolve technical problems related to hardware and software, ensuring smooth operations for end-users.•Maintain Help Desk Records: Log all interactions with users and adhere to standard help desk procedures for efficient tracking and resolution.•Identify and Escalate Urgent Issues: Proactively identify situations requiring urgent attention and escalate them to appropriate channels for swift resolution.•User Account Setup and Induction: Set up accounts and devices for new users, providing assistance during their induction process.•Asset Management: Manage asset inventory for various clients, ensuring proper tracking and maintenance of IT resources.•Vendor Liaison: Collaborate with vendors like Cisco, Microsoft, and HP for issue escalation and warranty checks, ensuring timely resolutions.•End-to-End Client Support: Provide comprehensive support to clients, from end-user setup to troubleshooting issues in technologies like VoIP, Office 365, computers, VPN, etc.•Upgrades and Patching : Proficiently perform system upgrades, Windows patching, and firmware updates to address security issues on switches and ESXi hosts. Show less

Melbourne, Australia

Respond to requests for technical assistance in person, via phone.Diagnose and resolve technical hardware and software issues.Resarch questions using available information resources.Advice user on on appropriate action.Follow standard help desk procedures.Log all help desk interactions.Redirect problems to correct source.Identify and escalte situation requiring urgent attention. Inform management of recurring problems.Stay current with system information… Show more Respond to requests for technical assistance in person, via phone.Diagnose and resolve technical hardware and software issues.Resarch questions using available information resources.Advice user on on appropriate action.Follow standard help desk procedures.Log all help desk interactions.Redirect problems to correct source.Identify and escalte situation requiring urgent attention. Inform management of recurring problems.Stay current with system information, changes and updates. Show less

Melbourne, Australia

Coordinate office activities and opeartions to secure efficency and complaince to company policies. Manage agendas/travel arrangements/appointments etc. for the upper management. Manage Phone calls correspondence (email, letters, pacakages etc.) Create and update records and databases with personnel, financial and other date. Track stocks of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Assist… Show more Coordinate office activities and opeartions to secure efficency and complaince to company policies. Manage agendas/travel arrangements/appointments etc. for the upper management. Manage Phone calls correspondence (email, letters, pacakages etc.) Create and update records and databases with personnel, financial and other date. Track stocks of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary. Show less

Melbourne, Australia

Managed the creation, resolution and escalation of tickets via BMC Remedy. Analysed network problems and supported end users by providing solutions to a variety of problems.• Provided hands on support and maintenance of Active Directory Infrastructure and managed users.• Evaluated, recommended and delivered technical solutions for operating systems, intranet applications and driver issues.• Responsible for all facets of the network including, design, implementation, administration… Show more Managed the creation, resolution and escalation of tickets via BMC Remedy. Analysed network problems and supported end users by providing solutions to a variety of problems.• Provided hands on support and maintenance of Active Directory Infrastructure and managed users.• Evaluated, recommended and delivered technical solutions for operating systems, intranet applications and driver issues.• Responsible for all facets of the network including, design, implementation, administration, troubleshooting, authorization of desktop applications, hardware and peripheral equipment. • Maintained schematics of existing network connectivity and maintained documentation for the cable plan and enterprise network. Show less

Master’S Degree, Information Technology, Distinction

Studied a varied range of subjects from Computer Networks , Information Security, Computer programming to Neural Network. Worked.

Graduate Certificate, Computer And Information Systems Security/Information Assurance, Distinction

Studied and worked on number of projects in Business analysis and ICT Services management. Received an overall distinction

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, Distinction

Activities and Societies: Painting , Quiz