-Providing clients recommendations and strategies to achieve their property goals.-Providing independent and expert advice to fulfil client needs.-Guiding clients through the buying and handover process.-Sourcing properties and creating a shortlist of the most suitable.-Having the contract and other documents reviewed by a professional.-Assist sellers to promote and market their projects and properties to other investors and owner occupiers.

• Provide a rich customer experience & business solution both face-to-face and via telephone.• Customer centric focused in meeting needs and desired outcomes.• Achievement of monthly targets and KPIs through development of strong sales pipeline.• Managing and retaining relationships with existing clients.• New Businesses acquisition.• Identifying and mapping business strengths and customer needs• Build positive B2B relationships with a dedicated portfolio of Business customers through regular telephone and email-based communication.• Maintain excellent knowledge of Telstra systems and processes, as well as core telecommunications technologies, products and services.• Case manage New Connection provisioning and NBN migration for existing connections.• Escalation handling.

• Account and Case management.• Corporate and wholesale Escalations• Taking Level-2 technical escalations from the junior staff.• New Sales and Change of Plan• Ordering new connections for copper and fibre network.• Lodging faults for connection related issues.• Escalate issues appropriately to internal teams and to whole seller depending upon the nature of the issue • Keeping a close eye on team stats and overall performance. • Work towards achieving KPI’s. • Telecommunications Industry Ombudsman case handling• Staff Coaching and Training

• Diagnose a customer’s technical enquiry• Take inbound calls regarding internet/phone connectivity issues.• Resolve a customer’s technical request, when possible, in a single telephone call• Handle enquiries from customers via the telephone using appropriate telephone manner• Actively listen to customer enquiries and provide the customer with appropriate technical and/or operational solution• Escalate customer enquiries to other departments where the enquiry cannot be resolved by the Technical Support Specialist• Enter notes about the customer enquiry and solution provided into the database• Dealing with customer’s queries, requests, orders or complaints• Having a professional and courteous manner at all times• Identifying and escalating priority issues or customer complaints• Arranging appointments for engineers to attend premises & make repair• Work towards achieving expected FCR & NPS.

• Improving the volume of sales and making efficiency savings in a highly competitive retail environment.• Negotiating with suppliers to gain favorable terms for supply and for returns of expired stock.• Developing and maintaining good relationships with customers and encouraging staff to provide extra services, which increases sales and ensures repeat business.• Investigating, checking and comparing pricing with competitors and meeting with senior management to discuss sales strategies.• Organizing promotions, which successfully shift, stock and please the customers.• Recruiting new staff and training them to meet the company standards.• Planning and organizing the staff roster to ensure safe and effective cover is always available.• Communicating openly with staff, allocating duties appropriately. Encouraging their learning and development, leading to improvements in timekeeping and performance.• Solving EFTPOS, IT, hardware and software and other e-pay issues quickly and effectively.• Managing the monthly stock take, maintaining appropriate levels of stock and keeping in budget.• Ordering stock on-line, achieving accurate levels and ensuring products are always available to customers.

• Preparing Marketing & Sales Strategies to promote business in the market.• Keeping a close eye on the competition and to update the management when necessary about it.• Organizing Seminars in the academic institutions and distance education centres.• Counselling of Students being the first point of contact for their any kind of problems.• Work towards achieving KPI’s.