Narintip Chaothong Email & Phone Number

จังหวัด พระนครศรีอยุธยา, ประเทศไทย

Pranakornsri Ayutthaya

Customer Quality Engineering Manager, from Apr 2021 to Sep 2022Responsibility:· Lead and advise direction to Quality Engineering group member to ensure that quality objectives and KPI are achieved and consistent best practices are used.· Execute goals and objectives for CQE department and drive the team to achieve the goals/objectives.· Be quality representative to participate and channel in weekly top management meetings in terms of updating quality issues status and all related customer topics.· Lead quality systems standardization to ensure that the same best practice of quality control methods are complied with all products.· Main focal person for coordinating customer’s complaint/feedback, to follow up with related internal team for an effective closure of complaint/feedback and to close the issue or 8D with customer.· Participate, Support, and Lead quality issues, quality/process improvement activities (VMI LAR & DPPM improvement, CTF parameters including process capability improvement).· Resolve measurement related correlation issues and tolerance analysis.Customer Quality Engineering Assistant Manager, Apr 2018 to Mar 2020 Responsibility:· Developed quality improvements plans/projects with objectives, benchmarks, critical reviews, deliverables, completion criteria and timelines in order meet the project objectives.· Ensured overall new product qualification/new production unit qualification meet company strategy and customer requirement within target.· Designed and implemented quality control systems for new product platforms or new processes in order to have high quality levels at the startup of new technology.· Executed NPI-PMP by following customer drawing and requirement.· Consolidated and summarized new program qualification build to meet customer’s requirement.· Leaded meeting with customer in terms of quality issues and weekly quality conference call.Prepared customer quality management report for top management review.

Responsibility:Reviewed containment, root cause analysis, and corrective actions of quality incidents for effectiveness to ensure no reoccurrence of customer issues.Participated QBR discussions and company Quality improvement plans as require.Worked with customer to review critical parameters and tolerances on new product.Monitored product quality performance by applying SPC tools to control mean, sigma and Cpk of critical parameters to meet customer’s requirement.Managed with products on hold disposition in terms of functional concerns and visual appearance concerns.Leaded weekly meeting to review MRB (material review board) with process engineering team, supplier quality engineering team, quality engineering team and concerned team.Improved quality systems for NPI and sustaining products and processes through leading teams to improve the quality performance. Improved OQA LAR & DPPM to meet Company’s target and Customer quality’s target in terms of functional and visual performance.Mentored and supervised Customer Quality Engineers, Visual Quality Engineer, Customer Quality System Engineer, and Quality Engineer to ensure that proper methods and principles are used.Handled new product qualification launch to align with Company and Customer’s roadmap. Handled component qualification data package including product timeline, product design detail, process development, critical functional and visual criteria data, reliability data and product readiness for all new products.

Pranakornsriayutthaya

Position: Program Administrator• Coordinated with customer for the build plan, shipment commitment; manage changes (Engineering Change Notice – ECO, Deviation and NPI). • Analyzed BOM and AVL based on ECOs to signal team including material team, engineering team and production team before cutting-in ECOs in the production line.• Interfaced with internal team to ensure shipment is delivered to customer on time as scheduled and to fulfill customer’s requirement.• Monitored products’ performance including capacity, yield and all concerned issues that would potentially impact build schedule.• Participated in Quality Line stop/Shipment hold issue to understand the potential impact and prepare for recovery.• Analyzed customer’s forecast to see products’ trend in terms of upside demand and EOL products in order to procure materials and avoid excess materials which need to be declared liability to customer.• Handled MRP and cooperate with material planner to procure materials, bringing in plant and secured material lead time. • Prepared quote pricing to customer for current products and new products by working with sourcing team for material cost and engineering team for production time.• Been able to cope with RMA and CMA.

Chonburi, Thailand

Position: Customer Quality Engineer • Handled quality engineering of high volume Cisco products; DSBU (Desktop Switching Units) including both sustaining products; Cisco 3750and Cisco 3550 product families and new products (NPI: New Production Introduction); PIXAR family including PCBA level (Printed Circuit Board Assembly) and Box build level.• Managed both manufacturing problems and field failure return which causes production interruption and affect product quality by participating in team meetings to perform the root cause analysis, using systematic fishbone diagram and brainstorming ideas. Perform risk assessment by using FMEA and Fault Tree analysis (FTA) in order to find out the proper solutions and to implement corrective actions.• Utilized lab analysis (X-section, CSAM, Optical inspection, Dye and Pry, SEM/EDX, Curve Tracer, TDR, etc.) to help investigating/analyzing the root cause both from component perspective or PCBA perspective.• Inspected quality of the products especially cosmetic failure based on IPC standard/Cisco Cosmetic specification/Cisco Workmanship standard to ensure the products meet the specification per customer requirement. • Leaded/Coordinated change management like Deviation/ECO and/or control run with new parts/potential quality issue/qualification which are not under normal production.• Weekly monitor quality of the products by closely tracking yield performances, failure pareto, and component DPPM. • Updated customer in a weekly conference calls to report/discuss quality performances. Attend and lead high failure/line stop conference calls with Cisco, suppliers and team to discuss the rootcause and drive for closure.• Reviewed FAI and submitted to customer.• Worked with Supplier Quality Engineering on the component failure analysis both from line fallout, field failure and high failure.• Provided data to customer as inquired in a timely manner.

Master​ Degree, Engineering/Industrial Management

Bachelor'S Degree, Telecommunications Engineering