Configured and managed Microsoft cloud services like Microsoft 365, Teams, SharePoint online, Intune, Exchange online, security, Azure AD, Azure services and more to meet the business requirement. Resolved 95% of IT issues within 24 hours, improving overall system reliability and productivity for over 2,000 company employees. Enhanced system security with implementation of Strong multifactor authentication, Self-service password reset, Microsoft Defender for endpoint security, and Endpoint Manager for compliance, app management and configuration profile resulting in 50% risk reduction and 100% compliance with company policies and industry regulations. Managed on-premises and cloud infrastructure such as Windows server and services like Print server, DNS, DHCP, Active Directory, Remote desktop services (Citrix), Networking infrastructure (Routers, Switch, Firewall, and VPN), and Microsoft Teams phone system and meeting room devices. Configured and managed wired and wireless networks for IOT, corporate, and management services using ClearPass for role-based authentication, implementing role mapping to different VLANs for effective and efficient network management. Monitored system and infrastructure for any sign of incursions, and responding to breaches and malicious activity using Rapid 7 and Microsoft Defender for vulnerability management. Coordinated with end users and utilized remediation scripts as needed. Trained end users on data and system safety using KnowBe4, Microsoft attack simulation training with trending phishing attacks and cyber threats, resulting in reduction in cyber risk. Boosted efficiency for IT department by implementing and managing PowerShell scripts and automation, resulting in 30% reduction in workload. Deployed and managed 200 plus printer using print servers and canon cloud printing solutions, including software installation on servers and client devices.Recommended and tested new hardware as per the business requirements

Monitoring, Troubleshooting and Managing On-premises and cloud-based window server 2016 and above. Experienced in managing vendor and third-party support to ensure seamless integration and efficient resolution of issues.Carried out testing and implementation of different IT infrastructure resulting in efficiency and productivity of user. Successfully troubleshoot and resolved issues related to hardware, software, networking, and other IT-related problems.Supporting Critical factory devices IT systems and infrastructure (HMI, Honeywell, Datamax, Zebra printers and scanners) for optimal network performance and availability. Managing tablets and user devices using mobile device management system (MDMS)Managing office 365, and Azure administration by implementing cloud-based security and application management with enterprise application. Monitoring, troubleshooting, and managing on-premises network infrastructure such as switch, routers and security systems.

Ensured all WHS requirements including staff/customer safety. Effectively manage time and priorities task and understand sequence of service. Trained new employees on procedures and policies to maximize team performance. Provided outstanding services to new and long-standing customers by attending closely to concerns and developing solutions. Maintained high standards of customer service techniques, providing feedback and encouragement towards reaching sales goals. Training issues promptly and led the team for providing exceptional customer service. Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.