- Using HR information systems (particularly Workday) to access and compile data - identifying trends, sharing insights and responding to management information requests- Producing regular reports for the senior management and executive team using data and metrics – CEO / Board reports, strategic measures, attrition, sickness, dashboards- Work with HR Partners on various change projects, support and advise on restructures ensuring formal consultation and redundancy processes are carried out in accordance with policy and employment law- Supporting with key projects within HR, anticipating challenges and risks and taking proactive steps to manage these- Supporting various organisational design work and coordinating / delivering any activities that may be needed- Point of contact for all HR related freedom of information (FOI) requests and working with the data protection team to provide accurate responses- Contributing to the continuous improvement of HR practices, policies, and procedures- Supporting certain HR processes such as exit interviews, coordinating job evaluation panels and conducting formal hearings- Providing sound and professional HR advice in a consultative and influential approach at all management levels- Escalation point for any queries from front line HR team - People Hub and HR advisers- Assist with promoting equality and diversity across the organisation and sustain an inclusive work environment.- Working with others across HR to ensure what we deliver is seamless and consistent for our customers- Researching, writing and presenting information on a range of HR related topics (reward, turnover, engagement)- Delivering exceptional customer service by building strong, effective and proactive relationships with customers and colleagues

- Be the first point of contact for advice and support to managers and staff- Provide consistent, legally sound advice on all ER matters including sickness absence, occupational health, employee welfare, health & safety, disciplinary, grievance, performance improvement, flexible working- Ensure cases are properly managed in line with current UK employment legislation, best practice and policies- Supporting the annual PM cycle, ensuring full completion at every stage within assigned business units, keeping updated and accurate logs- Coaching and advising line managers on performance management issues- Influence business decisions with the effective use of data- Proactively analyse available data to identify trends and challenges and to make recommendations for action- Ensure the constant upkeep of the HRIS system, logs and trackers to the highest level of accuracy at all times- Support the continual development of KPI and MI data- Contribute ideas and to take responsibility for implementing agreed improvements- Supporting surveys by promoting and encouraging participation- Analyse feedback, identify themes and support management with the creation & delivery of action plans- Work closely with the HR Manager to support management with re-structures and change management programmes

- Monitoring HR system use and HR process performance and identifying areas where customer experience is not optimised, making recommendations for adding and protecting customer / organisation value- Leading implementation of agreed system / process improvements, including project planning and management, communication with and training / instruction to all relevant stakeholders- Keeping a close eye on market trends and developing functionalities in relation to HR systems and automation, contributing to reviews of existing systems and the specification of new / replacement contracts- Leading procurement and mobilisation of new / replacement HR systems as directed, ensuring that all relevant stakeholders are engaged, and that corporate requirements and objectives are met- Extracting data from HR systems and undertaking regular analysis, presenting insight / recommendations to HR colleagues and senior management- Undertaking job evaluations and obtaining salary benchmarking- Undertaking reviews of the employee benefits package - Working with Communications to ensure cyclical / routine HR messages, promotional / internal campaigns and HR initiatives are promoted taking a creative approach to ensure engagement and impact - Champion inclusivity across all aspects of HR activity, ensuring that service development promotes equity and accessibility, and encouraging colleagues to communicate and deliver services in a non-hierarchical way that builds trust and makes staff feel psychologically safe- Work with HR Business Partners with investigations, hearings, appeals and tribunal cases

- Conducting interviews, assisting in disciplinary, grievance and investigation meetings, leading exit interviews, - Conducting inductions for all new starters – health and safety, office tour, introduction to departments,- Preparing offer letters and contracts, producing change of role, promotion and termination/leaver letters,- Processing company payroll at the end of each month, liaising with departmental Managers for payroll queries, - Compile, maintain and update employee files, management of staff details, monitoring annual leave, sickness records & updating the employee database on Sage HR,- Management of staff screening process through outsourced company,- Recruitment administration & support assisting in recruitment campaigns, including production of job descriptions placing job adverts, liaising with prospective candidates & organising interviews,- Production of company passes & door access cards,- Ensuring probationary reviews are completed & filed,- Collating information to create Quarterly Management packs, completing approved supplier questionnaires updating departmental manuals, maintaining and administering the Company’s quality system, preparing and arranging Customer Service training for all staff,- Liaising with Departmental Heads on company checks & balances (internal audit),- Undertaking quarterly DVLA Licence checks, - Ensure all SIA licence holders have valid cards, renew applications when required & issue LDN’s when appropriate