I am a support specialist with a cross-functional career in business operations and technical support. I pursue data migration and project coordination opportunities. My career has included retail trade, enterprise solutions, educational services, biomedical, and telecommunications industries. I have a Master's certificate in IT project management, which I have used to coordinate project timelines and manage priorities.A few of my strengths include:• Coordination• Data analysis • Data Migration • Problem solving• Teamwork3+ years Salesforce support. • Analyzed data and added records under objects and opportunities. • Customized and managed Salesforce reports and dashboards.• Created and published knowledge articles and process documentation.• Researched and tested applications to integrate into Salesforce platform.• Used advanced Excel spreadsheet skills including Conditional formatting, VLOOKUP, Formulas, Pivot TableProject coordination and implementation skills:• 12+ years IT support. • Strong communicator in both written and oral communication• Experience in data migration and analysis, testing, training, and post deployment support• Experience in IT project coordination and project implementation• Onsite installation & service, that includes training customers on custom-built software• System administration support to key IT projects for different business sectors• Migration and System administration of 1400 users from Macintosh to Windows platform • Research solutions and troubleshoot issues for on-site and remote customers