Serving as Service Delivery Head at M&P Express Logistics, a progressive and emerging wing of the eCommerce industry in Pakistan. I have over 22 years of experience in the logistics and supply chain industry, and I am a certified Six Sigma Green Belt and a chartered member of the Chartered Institute of Logistics & Transport.My core competencies include managing and executing complex projects, designing and monitoring quality processes and KPIs, conducting competitive analysis and business efficiency processes, and implementing IT systems and automation. I lead the operational excellence and compliance of the cash on delivery (eCommerce) segment, which involves collaborating with cross-functional partners, building and directing a cohesive team, and managing B2C and B2B executions across the country. My mission is to provide quality services to customers by carrying out efficient and effective operational activities, while leveraging my domain expertise and skills in warehousing, transportation, logistics, and distribution.