Nasser Khalaf Email and Phone Number

•Clear understanding of the hotels business strategies then set goals and to determine action plans tomeet those goals.• Update action plans and financial objectives quarterly.• Identify new markets and business opportunities and increase sales.• Represent Hotels in various events and exhibition.• Implements all sales action plans related to my market areas as outlined in the marketing plan.• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.•Able to provide Quick and timely responses, immediate communication to the properties, developprofessional long term business relationships.• Provide the highest quality of service to the customer at all times.Clear understanding of the hotels business strategies then set goals and to determine action plans tomeet those goals.• Update action plans and financial objectives quarterly.• Identify new markets and business opportunities and increase sales.• Represent Hotels in various events and exhibition.• Implements all sales action plans related to my market areas as outlined in the marketing plan.• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.•Able to provide Quick and timely responses, immediate communication to the properties, developprofessional long term business relationships.• Provide the highest quality of service to the customer at all times.•Participates in sales calls with members of sales team to acquire new business and/or close onbusiness.•Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal,Corporate Rate Application letter, writing contract, customer correspondence).•Able to supports hotels service and relationship strategy, driving customer loyalty by delivering serviceexcellence throughout each customer experience.•Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

▪ Responsible for Corporate and Travel Agent Room Sales for the hotel.▪ Develop and execute the strategic marketing plan to Maximize the Sales in ( GCC ) region ▪ Update action plans and financial objectives quarterly.▪ Identify new markets and business opportunities and increase sales.▪ Represent Hotels in various events and exhibition.▪ Implements all sales action plans related to my market areas as outlined in the marketing plan.▪ Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.▪ Provide the highest quality of service to the customer at all times. ▪ Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). ▪ Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.▪ Targeting key accounts potential for the company.▪ Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.▪ Develops relationships within community to strengthen and expand customer base for sales opportunities.

▪ Responsible for Corporate and Travel Agent Room Sales for the hotel. ▪ Update action plans and financial objectives quarterly.▪ Identify new markets and business opportunities and increase sales.▪ Represent Hotels in various events and exhibition.▪ Implements all sales action plans related to my market areas as outlined in the marketing plan.▪ Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.▪ Provide the highest quality of service to the customer at all times. ▪ Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). ▪ Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.▪ Targeting key accounts potential for the company.▪ Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.▪ Develops relationships within community to strengthen and expand customer base for sales opportunities.

● Register guests and assigns rooms. Accommodates special requests whenever possible.● Assists in pre-registration and blocking of rooms for reservations.● Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.● Knows room locations, types of rooms available, and room rates.● Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.● Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.● Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.● Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.● Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,● Follows procedures for issuing and closing safe deposit boxes used by guests.● Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.● Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.● Communicate services and amenities of the hotel to guests.

● Set up room service trays and tables to prepare for incoming orders● Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms● Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner● Present checks to guests and obtain payment● Return payments/signed checks to order taker● Perform order taker duties and answer room service telephone, as neededServe alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

• Check with guset to ensure that they are enjoying their meals and take action to correct any problems.• Collect payments from guset.• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.• Prepare checks that itemize and total meal costs and sales taxes Take orders from patrons for food or beverages.• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.• Present menus to patrons and answer questions about menu items, making recommendations upon request.• Clean tables or counters after patrons have finished dining.