Telus/Koodo authorized dealership,• Handling escalations and complex customer inquiries, demonstrating exceptional problem-solving skills and ensuring a positive customer experience.• Diagnosing and repairing a wide range of phones and computers, resolving hardware and software issues efficiently, and ensuring customer satisfaction.• Providing services such as activating mobility lines, internet connections, home services, and providing comprehensive solutions tailored to individual customer needs.• Overseeing administrative tasks such as maintaining customer records, preparing reports, and coordinating service schedules to optimize team efficiency and meet organizational standards.

Completed a 3-month internship program focused on digital marketing, technical support, and content reviewing.

• Managed domain registrations, transfers, and renewals, providing timely and accurate assistance to clients in navigating the domain management process.• Collaborated with technical teams to troubleshoot and resolve web hosting and domain-related issues, ensuring minimal disruption to client services.• Developed and implemented effective security measures to safeguard client websites and data, including regular backups, SSL certificate management, and vulnerability assessments.• Provided expert guidance to clients on selecting the appropriate hosting plans, server configurations, and domain management strategies to meet their specific requirements.• Conducted regular audits of web hosting and domain management processes, identifying areas for improvement, and implementing enhancements to streamline operations.• Acted as a liaison between clients and technical support teams, ensuring prompt and effective resolution of hosting and domain-related issues.

• Managed tour budgets and financial aspects, optimizing costs while maintaining a high quality and customer satisfaction standard.• Conducted post-tour evaluations and gathered participant feedback to improve technical tourism offerings.

• Developed engaging and educational content for children's school eBooks, catering to specific age groups and curriculum requirements.• Utilized intelligent content development strategies to create interactive and dynamic learning experiences for young readers.• Incorporated multimedia elements, such as images, videos, and interactive quizzes, to enhance the learning experience and engage young readers.