Natacha Diaz Email & Phone Number

Orlando, FL, US

Orlando, Florida Area

The role of the Hotel Procurement Manager is to oversee the process of contracting with 188 hotels to provide lodgings for Bluegreen Frontline and In-house mini-vacations. This includes managing communication, analyzing data, and collaborating with Regional Directors and contracted hotels on a daily basis to ensure smooth operations.

Orlando, Florida Area

- Expanded operations from a single-focused department to a multi-faceted inbound and outbound support operation.- Established new departments to assist customer and associate initiatives, including Reservation Support, Sales Support, Profit Optimization, and Data Entry.- Enhanced customer satisfaction and the maximization of tour, resort, and hotel.

-Assure discreet handling of all business.-Preparing confidential reports and documents including processing, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, performance evaluations, status changes and terminations.-Process corporate check requests and invoices with A/P remote.-Set up and monitor.

pgrade packages and destination changes including transferring money- Book, modify, and cancel reservations in AS400- Assist reservations with calls when in queue- Solving customer issues, taking over escalated calls- Assist with checking daily commissions - Fax in date requests and hotel changes including close in arrivals/cancels- Take over phone calls.

-Follow all specific procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting.-Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day.