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@angaza.com
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Natacha Ishema is listed as Passionate CX Leader | Enhancing Customer Satisfaction & Loyalty | Customer Experience Director | Customer Success at Angaza, a company with 79 employees, based in Kenya, Kenya, Kenya. AeroLeads shows a work email signal at angaza.com and a matched LinkedIn profile for Natacha Ishema.
Natacha Ishema previously worked as Director of Customer Experience at Angaza and Manager, Customer Experience at Angaza. Natacha Ishema holds Masters, Mobile Telecommunication And Innovation from Strathmore University.
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As a dedicated leader, I spearhead the Customer Success and Support team, driving exceptional Customer Experience outcomes. I define and optimize the customer journey, ensuring all Customer Experience activities are managed efficiently.An analytical and creative problem solver, I am committed to developing innovative solutions to everyday challenges. My adaptability and excellent interpersonal skills enable me to thrive in new environments and tackle new challenges head-on.Originally from Rwanda, I completed my undergraduate and Master's degrees in Kenya, where I have lived and worked for over a decade. My cultural diversity enriches my professional contributions. As a native French speaker fluent in English, I bring a valuable bilingual skill set to any organization. Additionally, I work with customers globally, enhancing my ability to understand and address diverse customer needs.Specialties: Customer Relationship Management (CRM), Salesforce.com, Zendesk, Software as a Service (SaaS), Account Management, Enterprise Software, Sales, Customer Retention, Marketing, Solution Selling, Business Development, Bilingual (English, French) Customer Support, Project Management, Training, and Onboarding. Customer Retention, Team Leadership, Customer Journey Mapping.
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Nairobi County, Kenya
Provide leadership to the Customer Success and Support teamDefine and optimize customer lifecycleDrive outstanding Customer Success outcomesManage all Customer Success and Support activitiesInspire Customer Experience awareness across the company
Nairobi County, Kenya
Nairobi, Kenya
Nairobi, Kenya
Onboarding and Training: Works closely with Angaza’s Growth team on account strategy and partner handoff. Onboard and train additional account users via demos, presentations, collateral, and webinars. Onboard and provide training to customers to ensure they are engaged with the product and the product is optimized for their operational model Maintain.
Nairobi
Curriculum Development:- Identifying skills gap in the country and East Africa region- Work hand in hand with the industry to develop relevant professional and Masters level coursesExecutive Education:-Market Research on the IT training needs-Offer vendor training, certificate training and custom made trainings- Manages short events or trainings organized.
MSc MTI (Mobile Telecommunication and Innovation) course administrator- Enrolling students in the course- Creating timetables for the course- Selecting and assigning lecturers to the different units- Billing students- Approving lecturer's claim formsManage the @iLabAfrica student members:- Assign mentors to the students- Facilitate for students to use.
Nairobi
Mombasa
Other employees you can reach at angaza.com. View company contacts for 79 employees →
Michael Alego
Colleague at Angaza
Kenya, Kenya
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NV
Naas Van Heerden
Colleague at Angaza
City Of Cape Town, Western Cape, South Africa, South Africa
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RG
Rose Gitonga
Colleague at Angaza
Nairobi County, Kenya, Kenya
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JS
James Sagali
Colleague at Angaza
Nairobi County, Kenya, Kenya
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SS
Shirlene Shirlene.Beto
Colleague at Angaza
Tietê, São Paulo, Brazil, Brazil
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HM
Henry Mwaura
Colleague at Angaza
Kenya, Kenya
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NI
Natacha Ishema
Colleague at Angaza
Kenya, Kenya
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VM
Victor M.
Colleague at Angaza
Kenya, Kenya
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SG
Stanley Gathwe
Colleague at Angaza
Nairobi County, Kenya, Kenya
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DJ
Denis Juma
Colleague at Angaza
Kenya, Kenya
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The Master of Science Degree in Mobile Telecommunications and Innovation programme is designed to support innovation and entrepreneurship.
Activities and Societies: Strathmore University French Club: Les amis du français Facilitator of the Strathmore University French Club..
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Natacha Ishema works for Angaza.
Natacha Ishema is listed as Passionate CX Leader | Enhancing Customer Satisfaction & Loyalty | Customer Experience Director | Customer Success at Angaza.
AeroLeads has found 1 work email signal at @angaza.com for Natacha Ishema at Angaza.
Natacha Ishema is based in Kenya, Kenya, Kenya while working with Angaza.
Natacha Ishema has worked for Angaza, Ilabafrica, Ilabafrica, Strathmore University, and Afro Exports Ltd..
Natacha Ishema's colleagues at Angaza include Michael Alego, Naas Van Heerden, Rose Gitonga, James Sagali, and Shirlene Shirlene.Beto.
You can use AeroLeads to view verified contact signals for Natacha Ishema at Angaza, including work email, phone, and LinkedIn data when available.
Natacha Ishema holds Masters, Mobile Telecommunication And Innovation from Strathmore University.
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