Natalia Dyja Email & Phone Number

Warsaw, Mazowieckie, Poland

I am high motivated Team Manager with 7 years of experience in various Operations Centres located in Poland and abroad. Consolidation and creation of processes, procedures and actions between the main world Regions were my daily tasks same as supervising the group of Technical Support Representatives and Engineers to ensure the best customer journey and.

Warsaw, Masovian District, Poland

- Working with global teams to ensure we deliver exceptional service at all times
- Motivating and integrating the team through positive communication and feedback
- Having the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers
- Reviewing the.

Bucharest, Romania

• Management of tickets (working orders) according to the performance
  indicators and SLA established at a process level with cooperation with IT
  Management
  
• Taking responsibility for the creation of work tickets/ allocation of these
  ones/ division on categories/ their prioritization/ monitoring/ allocation/
  escalation/ conclusion of these ones and obtaining the.
• Solving the problem of a technical nature and following steps/ stages for
  dealing with specific incidents reported at the level of process;

Bucharest, Romania

- Overseeing 30 customer support advisors for one of the largest companies in the gaming industry
- Maintaining quality to the level and goals established by the client through different KPIs
- Performing quality transaction monitoring for the advisors, making sure the client's requirements are fulfilled
- Providing 1.1 coaching sessions to.

Gdynia, Pomeranian District, Poland

• Procure or supervise the timely procurement of all goods, supplies and
  services needed, in
  accordance with all applicable federal, state and local laws, policies and
  procedures,
  
• Ensure purchasing practices are consistent, open, and designed to
  encourage maximum competition
  and best value procurements,
  
• Research market sources and vendors to locate and ensure most cost
  effective and competitive
  pricing for the purchase of supplies and services,
  
• Formulate, in conjunction with using departments, short-term and long-term
  strategic procurement
  plans in order to maximize buying power and minimize inefficiencies.

Gdansk, Pomeranian District, Poland

Facilitating communication between the parties in conflict with a view to
helping them reach a voluntary resolution to their dispute that is timely, fair
and cost-effective.

Gdansk, Pomeranian District, Poland

• Preparing case briefs and summarize depositions, interrogatories and
  testimony,
  
• Administratively support and attend trials,
  
• Typing up and file basic legal documents and correspondence,
  
• Handling communication with clients, witnesses,
  
• Representing Legal Adviser on official business meeting with Clients.

West Pomeranian District, Kolobrzeg County, Poland

• Sales of hotel products for individual guests and Ravel agents;
  
• Preparation of draft agreements with travel agents;
  
• Supervision of the reservations, contacts with the hotel guests;
  
• Registering of hotel guests and the creation of loyalty programs;
  
• Issuing and registering of pro forma invoices;
  
• Building a database of the Hotel Guests;
  

Master'S Degree, Law

Postgraduate Diploma, Alternative Dispute Resolution, Postgraduate Diploma

Mediation is developing at great speed in many countries. For example, it is part of the civil justice system of Poland through the Civil.