I am high motivated Team Manager with 7 years of experience in various Operations Centres located in Poland and abroad. Consolidation and creation of processes, procedures and actions between the main world Regions were my daily tasks same as supervising the group of Technical Support Representatives and Engineers to ensure the best customer journey and satisfaction. For 4 years I was also performing the role of Process and Communication Trainer, providing more than 1000 hours of technical, soft skills and performance training for 250 people in a gaming project. I was also participating in 2 large company's aquisition: Plantronics and Polycom, later Poly and HP INC. My law education and experience as a mediator help me to manage the Team in effective way, resolve conflicts fast and be precise in my job. Cooperating with big trade companies made me self-confident and stay focused on actions that are bringing results for the Clients. I am also focused to promote work life balance philosophy in my current company,

- Working with global teams to ensure we deliver exceptional service at all times
- Motivating and integrating the team through positive communication and feedback
- Having the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers
- Reviewing the performance of the Team, identifying training needs, planning training sessions
- Coaching, motivating, and retaining the Team
- Improving performance by raising efficiency and optimizing existing processes and communication
- Identifying and contributing to Business Process Improvements - participating in integration all regions into one global Team (EMEA, NALA, APAC) including procedures, processes, work flow, integrating platforms and working methods
- Participating in recruitment process, acting as a Hiring Manager

Management of tickets (working orders) according to the performance
indicators and SLA established at a process level with cooperation with IT
Management
• Taking responsibility for the creation of work tickets/ allocation of these
ones/ division on categories/ their prioritization/ monitoring/ allocation/
escalation/ conclusion of these ones and obtaining the feedback;
• Solving the problem of a technical nature and following steps/ stages for
dealing with specific incidents reported at the level of process;

- Overseeing 30 customer support advisors for one of the largest companies in the gaming industry
- Maintaining quality to the level and goals established by the client through different KPIs
- Performing quality transaction monitoring for the advisors, making sure the client's requirements are fulfilled
- Providing 1.1 coaching sessions to advisors to share areas of improvement, opportunities and positive feedback
- Performing schedule adjustments for the advisors and making sure the shifts and channels are fully covered
- Sharing constantly with the relevant stakeholders latest updates around main contact drivers, known issues and major incidents to make sure we keep a high quality level of support

•Procure or supervise the timely procurement of all goods, supplies and
services needed, in
accordance with all applicable federal, state and local laws, policies and
procedures,
•Ensure purchasing practices are consistent, open, and designed to
encourage maximum competition
and best value procurements,
•Research market sources and vendors to locate and ensure most cost
effective and competitive
pricing for the purchase of supplies and services,
•Formulate, in conjunction with using departments, short-term and long-term
strategic procurement
plans in order to maximize buying power and minimize inefficiencies.

Facilitating communication between the parties in conflict with a view to
helping them reach a voluntary resolution to their dispute that is timely, fair
and cost-effective.

•Preparing case briefs and summarize depositions, interrogatories and
testimony,
•Administratively support and attend trials,
•Typing up and file basic legal documents and correspondence,
•Handling communication with clients, witnesses,
•Representing Legal Adviser on official business meeting with Clients.

• Sales of hotel products for individual guests and Ravel agents;
• Preparation of draft agreements with travel agents;
• Supervision of the reservations, contacts with the hotel guests;
• Registering of hotel guests and the creation of loyalty programs;
• Issuing and registering of pro forma invoices;
• Building a database of the Hotel Guests;
• Taking care of hotel advertising materials;
• Contributing to the Hotel business marketing strategies;
• Conducting advertising campaigns of the Hotel All over Poland.