As a long-term client services and office management professional, I have developed a unique blend of operational and customer experience capabilities. Over the course of my career – which spanned roles in educational, manufacturing, and wealth management organizations – I have repeatedly been called upon to simultaneously connect with customers and drive performance-enhancing processes. Operationally, I have used my organizational and multi-tasking skills to manage classrooms, optimize office inventory, plan culture-building events, and on-board/off-board customers. Beyond day-to-day operations, I am always looking for opportunities to streamline processes, automate manual work, and move faster. I have proactively designed and implemented improvements, for example, to safety procedures/programs, paperwork accuracy, and classroom preparation/logistics.As a dedicated customer advocate, I excel at listening carefully to client needs, developing targeted solutions, and moving quickly to resolve problems. I love getting to know my customers personally while anticipating their needs. I’ve learned that being proactive with my customers and delivering on promises is the key to building trust, loyalty, and financial success.