Natalia Mercado Email & Phone Number

Greater Minneapolis-St. Paul Area

The Director of Business Services position is responsible for directing and reporting on the technical assistance team, programs, projects, and procedures of the Business Lab. The Business Lab Director collaborates with all NDC department directors to assist NDC in achieving its mission.

Minnesota, United States

We believe that empathy, compassion, and knowledge helps clients make informed decisions over every area of their life. Helping them to discover their hidden gifts and talents and not allowing their past to hinder their future is the foundation of our work.

Greater Minneapolis-St. Paul Area

Responsible for communicating and engaging directly with small business owners to identifying their business needs and concerns while effectively communicating NDC's scope of services, working with business owners on strategies to improve their businesses (including the facilitation of professional consulting services), managing the client expectations and evaluations, tracking/reporting on client project progress and communicating back to NDC Business Lab Director on results.

Roseville, Minnesota

Owner/Executive Director managing the functions of the company including financial administration, business operations oversight, client acquisition, and employee leadership. Source, hire, train, and manage independent contractors to facilitate classes and provide direct services to customers. Create traditional and social media marketing campaigns to deliver information about services offered to attract new clients. Process payroll and manage the accounting functions of the business, ensuring payments are correctly posted and clients are properly charged.

Greater Minneapolis-St. Paul Area

Oversaw the daily office tasks which included providing supervision, guidance, and leadership to the volunteer staff and directly supporting the employees and their clients.Collaborated with the management team to oversee and administer the budget, ensuring all purchases were aligned with budget restrictions. Evaluated the office organizational structure and identified areas of opportunity for improvement.Developed and implemented new procedures designed to reduce inefficiency and streamline operations.

Roseville, Mn

Leased and operated a commercial space providing leadership and operations oversight for a full-service agency specializing in doula and childbirth services. Scheduled and instructed a broad range of classes centered on childbirth, siblings, early parenthood, and postpartum care aimed to attract new clients and boost sales revenue. Supervised the staff, teachers, and client relationships, responded to issues and resolved conflicts to deliver a positive experience for clients and guests. Utilized MBO software to administer client accounts, certified account balances were paid in full, and collected on those that were past due.

Woodbury, Mn

Worked with home sellers to list and market their homes to maximize profit while simultaneously assisting home buyers with sourcing homes to purchase at the lowest price possible. Successfully worked with both buyers and sellers to create a positive experience for all parties. Created innovative and comprehensive marketing plans designed to reach various audiences to increase new client leads and aid in forging new relationships with potential business partners. Wrote copy for websites, brochures, sales tools, presentations, and press releases.

Golden Valley, Mn

Shot, created, and edited commercial advertisements for on-air product offeringsduring the telecast.Created & developed various areas of media production, integrating sound, video,media, and images.Conducted film editing & worked through the process of developing footage intocommercial advertising.Showed ability to learn and grow by camera shooting and production assistingCollaborated in a team environment to discuss & implement new strategies formarketing & promotion.

Minneapolis, Mn

Maintained personal contact with clients, servicing their needs and preferences infast-paced environmentMulti-tasked projects while working to meet deadlinesUtilized computer knowledge by creating graphs, charts and databases with speed andefficiencyResearched and compared venues for promotional eventsPrearranged meetings and travel plans for clients and account representatives

As, Communications

Generals

Postpartum Doula

Pregnancy, Childbirth And Early Parenting Educator

Birthing And Parenting Knowledge And Skills