Natali García Email & Phone Number

Cdmx

Ciudad De México, México

México

Mexico City, Mexico

Ciudad De México, México

Supervise weekly operations of +20 client accounts, sending their account statements, clarifications, and subsequent collection.Exceptional resources to offer each client a first-class personal service based on their needs.Collection support, supplier billing and payment improving operations and solving problems to offer first class customer service.Good socializer favoring a solid relationship with frequent clients to guarantee their loyalty, satisfaction, and return.Improvements implementations in trip quotations and purchases,reducing their costs without affecting service or quality.Guarantee of full customer satisfaction including effective follow-up, listening, and speaking.Expert recommending travel services based on a good understandingo f the needs and preferences of each client.

Cdmx

Wide experience in Corporate Card new processes implementation.Remote (business skype / Lynk) and face to face trainings to introduce the new City Manager platform for of local and regional corporate accounts administrators.Reception and document Integration from business clients to complement their file.Record progress and activities of the processes in CRM management program.

Ciudad De México, México

Back Office activities specifically for Global Business TravelAccounts Reconciliations (employees and client’s corporate cards) to justify expenses in time.Registration of payments and providers in the Netsuite platform.Payment Follow-up for timely and effective problem detection and resolution.

Ciudad De México, México

Responsible of face to face customer service for users and visitors of the public transport of Ecobici bicycles.Carrying out registrations, renewals, cancellations, follow-up and closings reports in English and Spanish.Back office Support activities as validation of the correct charge to users for excessive use or theft of bicycles.Telephone support in payment service in Spanish and English.New elements training for the attention center.