Engage designated leaders to understand talent needs of the businesses and define people strategies. Provide HR observations related to departmental issues in meetings and one-on-one. Interpret talent management data for departments and work with VP of HR to develop appropriate initiatives. Coach designated leaders through change management, performance management issues, etc. Deploy development programs. Support Employee & Community engagement Promote and foster a healthy work environment; raise awareness of available programs to assist employees. Implement appropriate employee engagement programs and union avoidance initiatives (as applicable). Prepare/coordinate events e.g. holiday celebrations, employee recognition events, service awards, community support. Coordinate and facilitate employee activity groups and other employee teams (peer reviews). Counsel managers and employees on situational issues; resolve employee conflicts. Uphold all compliance standards (Joint Commission, Dept. of Labor, HR policies, etc.) and create an environment of compliance/excellence. Support employee relations, ethics, or compliance investigations (initial interviews & fact gathering); maintain tracking for issues/concerns and handle inquiries from employees or managers. Advise designated leaders on performance counseling and discipline procedures; consult on suspension or termination of employment actions.

Recruiting, screening, selection, interviewing, background checks, drug screens, temp agency coordination. Processes a bi-weekly payroll to include review/import of time cards (hours worked), calculates pay for new hires, terms, employees with changes in hours, retros, commissions, direct deposits, void checks, manual checks, as well as, tracks absences, verifies hours and accruals, enters benefit elections, HR changes and garnishments (list not all inclusive). Benefits administration, employment verifications, HRIS Maintenance, Implementation of new systems, employee orientations, exit interviews, maintenance of personnel files and the HR filing system, immigration (use EVS E-verify to verify identity/eligibility to work in the US), workers compensation administration, Affirmative Action tracking, and other special projects.

Assist fast-paced HR department in the following areas to include: Payroll, Benefits, HRIS, and General HR Operations. Respond to employee and manager inquiries, and escalates path for non-routine matters, responds to HR policy-related questions, guiding the employee through basic HR queries, and escalates, as appropriate, and able to complete special projects as assigned in support of HR goals. Audit and maintain employee files following best practices, performs general HR administrative tasks and ongoing projects and initiatives as needed.

Managed wellness credit activity inquiriesSupported open enrollment for 2014 Connected with over 3,100 employees nationwide Entered participant benefit data into SAPAdministered the company’s leave policies, plans, and programsGathered data and reported on worker’s compensation and governmental reporting Processed forms regarding optional life insurance, medical insurance, domestic partnership, life AD&D beneficiary elections, and long-term disability supplemental coverage

Conducted I-9 Audit for over 200 employeesAssisted in document retention and investigated legal requirementsResearched and improved three-month evaluation forms Thoroughly revised and recommended changes to training program for the Phone CenterRevised interview feedback formsBrainstormed wellness programs and incentivesCompiled email recruitment list of over 650 participants

Coached callers to be more effective on the phone Partnered with Program Assistant staff to achieve Phone Center goalsAct as a resource to new caller, coworkers, prospects, and managers Trained new employees about guidelines, policies, and position dutiesProactively prepared for shiftDemonstrated leadership and managed a team of 10 callers on average