BNP Paribas Personal Finance is the leader in France and Europe for personal loans via its activities in Consumer Credit and Mortgage Lending. Key Achievements - Winning the BNP Paribas annual award for 'Business Enterprise' in 2017- Invited to share some of my successes' and approach to work at the BNP Paribas annual conference at Birmingham NEC in 2017- Influencing the business to design and create a market leading training proposition for retailers to adopt when working with BNP Paribas which ensured compliance, demonstrated control, looked professional and was miles ahead of what our competitors were prepared to do. I led this project and was a key contributor to the final product. We won a team award for this project. - I was handed over a strategic retailer who was considering reducing the business with us however I was able to very quickly develop strong relationships and understand how we could help the retailer achieve their ambitions. I was able to treble the amount of business within 2.5 years and open up different channels. - A strategic retailer put their finance provision to tender and I was not only able to secure our position but double the business and secure a 3 year contract (from 3 months)- Secured and implemented a new strategic retailer including full store roll out- Invitation to Retail Week in 2017 to represent BNP PARIBAS and generate new opportunities amongst the most senior in the industryKey strengths - Ability to build very strong relationships - Delivering an excellent customer experience - Project manage through to implementation - Very quickly identify opportunities- Influence internally and externally - Win business - Contract negotiations- Adapt approach up to board level - Genuine, trustworthy and passionate about doing the right thing

• Deliver personal revenue target through new business and grow backbook management revenue • Large strategic account management and developing existing partner opportunities • Prospect and develop new sales opportunities within various sectors using Miller Heiman techniques • Work with product and marketing teams to create bespoke solutions, lead commercials, present back to business partners and manage through to implementation.• Lead proposition design using Miller Heiman techniques to consider the strengths, risks etc in order to fully understand the opportunity• Promote new opportunities to the internal CPP teams (marketing, legal, finance, I.T., operations) through robust governance processes to generate support, improve processes and generate further sales opportunities• Create presentations and lead on client pitches and negotiations• Manage new opportunities as a project from concept, pitch win to implementation • Continuous pipeline managed through salesforce• Manage and report on sales performance • Own account plans in close consultation with the key internal departments.• Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. • Regular nominee for employee of the month, recently winning on 2 occasions • Supported the creation of the UK strategy with key leadership team

• Successfully promoted to 3 different branches within 18 months of becoming a branch manager with overall accountability for KPI’s through demonstrating leadership and commercial responsiveness • Providing management and support to 17 staff and motivating them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation• Creation and delivery of several presentations to engage a varied audience at local and national events• Managing change and leading configuration through the impact of national redundancies within my team• Strategic management through succession planning, monitoring/analysing branch and national activity to spot development opportunities then creating and implementing the sales plan and introducing productive initiatives• Being flexible, versatile and able to prioritise effectively to cope and manage the ever changing demands • Maintaining expert knowledge of financial regulation, sales process requirements and retail banking products and services• Managing individual performance through root cause analysis combined with improvement plans to ensure the right people were in the right place at the right time - conducting disciplinary hearings for any conduct or capability issues• Representing the Area at the Annual General Meeting and talking to directors and members about Nationwide propositions and feeding back to the board• Supporting and implementing the new third party relationship with Legal and General, winning the most successful branch for protection sales

• Excellent selling and negotiation skills contributing to success as one of the top sales advisers nationally• Establishing a clear understanding of customer needs and recommending the solution tailored to them• Focusing on exceeding targets by offering open, honest advice and making profits without compromising integrity.• Demonstrating drive, customer focus and a real team ethic• Being customer focused by innovating and devising business strategies to improve sales through service• Being confident and enthusiastic to work with others by coaching members of the team and other branches in the area to improve overall performance