Natalie Cooper Email & Phone Number

Leeds, Leeds, United Kingdom

United Kingdom

Leeds, England, United Kingdom

Morley, West Yorkshire, United Kingdom

Morley, West Yorkshire, United Kingdom

Responsibilities •Drive efficiency and identify areas of saving.•Provide traffic control and a line of communication between UK business and international.•Drive and manage effective matrix and stakeholder management for both UK and international.•Develop and manage effective performance data.•Provide effective KPI reporting to the wider business.•Establish generic tools and processes, including relevant training to ensure process consistency internationally. •Establish and maintain effective purchase and cost saving tracking model.Successes•Created an international SharePoint site for Hallmark international. This showcased UK sales data, new product development and product model lines. •Recognised opportunities to train UK colleagues on international based systems..•Positively influenced US market to introduce an enhanced process around sampling as a result of a performance review. Improving business efficiency and lowered workload internationally.•Saved cost to due to standardisation.•Consistently recognised through performance reviews for key focus on continuous performance opportunities. •Positively influenced the UK and international stakeholders to adopt generic service level agreements, resulting in improved customer service and effective expectation management.

Bradford, United Kingdom

Responsibilities•Intermediary contact for Hallmark international colleagues, connecting them with their Hallmark UK counter part and providing internal customer service.•Effectively liaising with Compliance department to ensure these are achieved. •Responsible for liaising with the Hong Kong buying office to ensure that all manufacture orders are relevant in cost, target and are kept up to date.•Review products created by international and identify new ranges and looks that can be transposed into the UK market.•Effectively manage the role of physical stock library to a digital stock library.•Management of projects and international conferences.Successes•Successfully planned a 4 day International Conference in the UK. Managed accommodation, travel and agendas for 25 Hallmark international colleagues within a £40,000 budget.•Lead a project team that condensed and reformed Hallmark UK Component library. Liaised with the Hong Kong buying office team to create a process that saved both teams approximately 2 days per monthin repeat requests, decreased cost by sourcing the cheapest suppliers and strongly influenced the decision making process.•Worked with IT to create a digital stock library.•Improvement and ongoing development of successful matrix management processes including;- Improved communications via monthly phone calls to international.- Clear communication of objectives and targets. - Effective relationship building providing performance feedback, both positive and negative, for the identification of best practice and performance opportunities.

Responsibilities•Protect confidential financial information of both the customer and company.•Build rapport with customers.•Provided accurate information on customer accounts.•Promote online banking to make banking easier and less time consuming for the customer.•Safely move various sums of money internally and externally.Successes•Presented new security processes to colleagues.•Received awards for reaching call targets and commended on accuracy level.•Passed all monthly call reviews conducted by manager.•Outstanding customer service reviews every month.

Bachelor Of Science (Bsc), Sociology, 2:1

A Level

Gcse, English Language And Literature And Math, B