Natalie Cooper, M.A. Email & Phone Number

Saint Johns, Fl, Us

• Collaborates directly with multiple large existing employer Administrative Services Only (ASO) and Fully Insured clients using a consultative approach to optimize the pharmacy spend to achieve enterprise goals. • Develop and maintain key relationships with Client’s account teams, pharmacy teams as well as health benefits consultants and health insurance brokers.• Serve as a mentor to the Account Executives and Account Management team.• Participate in enterprise projects on behalf of Health Plan Markets.• Educate employer groups on current topics in the pharmacy industry, new product developments and the competitive landscape to facilitate the sales process.• Manage the end-to-end RFP process including pricing and proposals, presentations, and value propositions for renewing groups by working closely with large health benefits consultants and health insurance brokers to ensure retention is successful.• Work with the Health Plan’s account teams and lead efforts to maximize the pharmacy spend through the adoption of new and expansion of existing products and services.• Maintaining consistent 96-98% client retention rate.• Diversity & Inclusion Council Member promoting the mission to champion diversity and inclusion awareness, initiatives, communication, outreach and events at Prime, to foster strong employee engagement and business success, and to reflect the communities in which we live and serve. Member of Mental Health Alliance, Women + Allies, and BP +A. Serve on ERGs, Communications, and Special Events Committees.

Formerly Universal Hospital Services

• • Managed existing revenue stream and full sales cycle (accountable for $9M in revenue). • Partnered with large Group Purchasing Organizations including Vizient, HealthTrust and Premier on master service agreements for medical equipment including surfaces and frames for both long term and acute care hospitals.• Cultivated and negotiated $4M contract for large GPO 12 hospital system (largest opportunity in East Coast) presenting pricing and program proposals to CEO and C-Suite levels including Supply Chain Management.• Cultivated and negotiated total bed management and maintenance contract to include both standard and bariatric surfaces and frames for 2 facility hospital with executives, Clinical Engineering and Supply Chain Management.• Partnered with legacy customer’s Supply Chain Management to procure equipment for onsite management contracts to reduce their capital spend over the length of the contract.• Negotiated and re-negotiated multi-business segment pricing contracts at the local level for incremental growth with current customer base.• Consistently met and exceeded individual annual sales quotas of over $1M. • Subject Matter Expert of Onsite Equipment Solutions including surface/frames by assessing hospital equipment management processes throughout the Gulf Region.• Awarded Top Account Executive presenter of value proposition and value calculator at multiple National Sales Conferences.

• Developed and lead team of 26 staff at two hospital campuses.• Partnered with both Clinical Engineering and Supply Chain Management departments.• Participated in Joint Commission meetings.• Member of Emergency Preparedness, Environment of Care, and Critical Care Committees.• Monitored departmental budgets, regulatory compliance, and departmental contracts. • Reconciled end-of-month profit and loss reporting. • Ensured programs exceeded customer expectations, as well as maintained service level agreements and generated accurate and concise reporting data to identify trends for process improvement initiatives. • Conducted random audits on equipment and supplies to ensure quality metrics, regulatory compliance, and adherence to manufacturing guidelines.• Tracked trends and utilization of all equipment to ensure maximized usage and cost minimalization, which resulted in $30,000 annual savings for low-utilized equipment, increased revenue for supplemental rentals, and sustained 70% utilization rating for Supply Chain Management department.• Assisted with implementing new strategies to improve operational excellence and customer experience and increase nursing satisfaction from 85% to 91%.• Instrumental in decreasing annual lost equipment percentage below the national average and company standards to below 2%.• Awarded one of the company’s top five Operations Managers for Employee Engagement.

• Managed annual department revenue totaling $168M, as well as all major and minor workers’ compensation Insurance accounts. • Oversaw division and team objectives, ensuring all deadlines and complying with applicable government and regulatory laws, rules, and regulations, while providing high-quality customer service. • Compiled, analyzed, and utilized performance data to identify best practices, performance gaps, process improvements, and training needs. • Coordinated all core service functions for team to meet all departmental objectives (qualitative and quantitative).• Responsible for Home Health contract negotiations with several large Insurance Agencies including Sedgwick, ESIS, Travelers and Liberty Mutual Insurance.• Managed and negotiated contracts for the Infusion Therapy team with pharmacy providers for home infusion services totaling close to $2M per month.• Partnered with Aerotek and Alluvion Staffing Consulting Firms negotiating and re-negotiating employee contracts for temporary and permanent placement of employees within the Home Health Division.• Developed and deployed Standard Operating Procedures (SOP) for Home Health operations.• Supported organizational excellence initiatives, resulting in business process outsourcing.• Established annual production and quality standards for team and tracked progress to completion.• Led administrative processes of vendor contracting, including credentialing, contract revision/control, and insurance documentation.

Bachelor'S Degree, Kinesiology And Exercise Science

Master'S Degree