Manage the training resource team consisting of 6 resource controllers. Ensuring that the support for the training division is effectively undertaken and that the team of resource controllers are managed effectively. Reporting on and reviewing processes in order to meet the changing needs of the business as it continues to develop. The main aim of the role is to manage the workload of the team of resource controllers to ensure that Arrow ECS internal training resource (trainers, rooms, labs, etc) are utilised to their maximum potential. For any external resource that has to be hired ensuring that the right resource is selected that also provides the best cost saving.Ensuring that procedures and processes are established, maintained and reviewed in line with the business/department objectives. Providing the appropriate reports as required. While at the same time working practices are reviewed regularly in order to meet the changing needs of the business.Manage, draft and produce a 6 month rolling training course schedule and delegate to the team to undertake the resourcing activities associated with this.Working with the BDM's regularly to help implement many new vendors to our training portfolio.Undertaking people management responsibilities such as: authorising holidays, ensuring the department has adequate staffing levels, managing performance - utilising the appropriate formal procedures if required (e.g. performance reviews, performance improvement plans, disciplinary procedures). Candidate screening and interviewing.Achievements: -- Major role in 2008 for the successful transition of Arrow ECS becoming the sole IBM delivery partner in the UK&I for IBM scheduling and resourcing. - Planning and logistics for many training centre moves/new openings.- Involved in the planning and logistics of several training company acquisitions.- Successful completion of the Arrow ECS Management Development Programme.

Co-ordinate the resource of the Arrow ECS Training Services Team by arranging 'training courses' and undertaking all of the related administration.Responsibilities: - - Allocating training resource to the training schedule and liaising between Trainers, Consultants, Account Managers, Suppliers and Customers.- Managing new resource and scheduling projects/requests, project managing these from start to finish.- Ensuring that all the documentation is present and complete as part of the training.- Ensuring precise and relevant information is communicated to all parties involved in the training.- Administering the training software to maintain a central up to date database/diary of training courses scheduled including diary management of the internal trainers.- Raising departmental purchase orders.- Ordering courseware/equipment with suppliers.- Booking external venues and trainers- Sending student joining instructions to customers and account managers- Helping the sales team to invoice their customers in a timley manner- Weekly conference calls- Managing and distributing student course feedback - Assisting in defining, modifying and documenting any processes that could improve the efficiency of the department- Updating the Arrow Education Website, Vendor Websites and internal systems with updated schedules and documentation.- Undertaking ad-hock tasks as directed by the Training Resource Manager.

Responsibilities: -- Venue finding and venue bookings for conferences, meetings, training seminars and social events.- Accommodation booking.- Event Management organising/administration.- Liaising with clients and venues on a day to day basis through e-mail and telephone.- Negotiating rates with venues.- Venue and cost budget proposals for clients.- Conference and delegate administration.- Venue site inspections.- On-site representation for client conferences.Clients:- - Pharmaceutical Sector- Accounting Sector

Part-Time Sales Advisor, Food Department Responsibilities:- - Customer Service- Information Desk Co-ordinator- Stock Management Team- Management of Staff Shop- Food Hygiene CertificateFull-Time Sales Advisor, Per Una Fashion DepartmentResponsibilities:- - Launching the Per Una Brand- Customer Service- Stock Management Team- Merchandising and Display