Natalie Dalone Email & Phone Number

Reston, Virginia, United States

Mclean, Virginia, United States

• Maintained a positive work environment that was extremely busy and populated with different levels of needs
• Within the first month of employment, was signed off on multi-month training regimen
• Learned and operated new medical software called Cornerstone which helped facilitate new appointments, adding medical histories and inventory management of the hospital
• Adapted to different hospital standards and was able to pick-up and suggest efficient measures that assisted with the hospital flow
• Communicated with customers to collect, refine, and document requirements for patient history
• Assisted colleagues with complex feline and canine needs from history of previous veterinary experience to hard-to-read unprofessional breeder documentation

• Maintained the incoming multiple line telephone and answered all calls, scheduled appointments, and updated the data entry information system
• Maintained medical records and transported them to various EMR programs: Evets, Avimark, WoofWare
• Consulted with pet owners to help confirm the DVMs the health and treatment options for the patient while providing unlimited customer service to make the owners feel that the hospital was on their side
• Placed IV catheters, assisted with surgical procedures and sterilized instruments
• Maintained an optimistic and collaborative attitude under stressful situations
• Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests)

Falls Church, Virginia, United States

• Assisted veterinarians with various tasks during the pandemic and performed curbside duties
• Understood the make and model of vehicles to differentiate between them to ensure we approached the correct car during COVID
• Communicated via walk-e-talkie device to other staff members located around the 3-floor hospital while listening and interpreting what clients were explaining
• Palpate feline abdomen to expose bladder and extract urine via syringe safely and efficiently
• Used an ultrasound probe to locate bladder and extract urine
• Cleaned and dressed wounds to prevent infections

Herndon, Virginia, United States

• Fully understood the daycare and boarding model and was able to effectively explain the benefits of our services
• Worked with team members and Pet Parent to ensure our customer experience sets the highest standards of satisfaction
• Planned and managed the Social Media campaign, the digital spend, and established and managed the marketing effort for the Center
• Managed the referral program and generated leads to a Meet and Greet and the First Week Dog program
• Conducted the 11 Stop Tour to prospective pet parents at the Meet & Greet
• Managed the communications between prospective leads and the Center

• Greeted pet owners and performed intakes to go over array of available services, outline costs and determined the special needs of animals during intake
• Briefed veterinarian in medical terms of history of said pet
• Perform treatments (vaccines, blood draws, wound care and cleaning with bandage changes, professional nail trims and sanitary clippings)
• Drew blood from felines (medial saphenous vein) and canines (outer saphenous vein, cephalic vein, jugular, hold off external jugular vein) and processed blood for proper testingLavender top tube, tiger top, blue top.
• Fulfilled prescriptions from vet recommendations using medication input software to administer medications and entered directives of pet medical history on the pet’s profile with instructions and details on how to.
• Extremely acquainted with shape/sizes/colors of pills for efficiency and safely fulfilling the prescription