Natalie Dalone Email & Phone Number

Reston, Virginia, United States

Mclean, Virginia, United States

•Maintained a positive work environment that was extremely busy and populated with different levels of needs•Within the first month of employment, was signed off on multi-month training regimen•Learned and operated new medical software called Cornerstone which helped facilitate new appointments, adding medical histories and inventory management of the hospital•Adapted to different hospital standards and was able to pick-up and suggest efficient measures that assisted with the hospital flow •Communicated with customers to collect, refine, and document requirements for patient history•Assisted colleagues with complex feline and canine needs from history of previous veterinary experience to hard-to-read unprofessional breeder documentation•Managed composure through unexpected requests from other hospital staff members while performing original required duties•Aided ultrasonographer (Dr. St. John) in obtaining visuals of feline and canines in a professional manner•Took initiative in keeping the flow of the treatment area clear and orderly regarding tech appointments and assisting DVMs with specific tasks•Attended daily and monthly meetings with staff members of different levels and contributed to communicating the needs of the hospital and it's clients•Can be continued... Feel free to message me directly for a list of every skill and task I was able to succeed in regarding this place of work!

• Maintained the incoming multiple line telephone and answered all calls, scheduled appointments, and updated the data entry information system• Maintained medical records and transported them to various EMR programs: Evets, Avimark, WoofWare•Consulted with pet owners to help confirm the DVMs the health and treatment options for the patient while providing unlimited customer service to make the owners feel that the hospital was on their side•Placed IV catheters, assisted with surgical procedures and sterilized instruments•Maintained an optimistic and collaborative attitude under stressful situations•Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests)•Performed physical examinations of various small to medium-sized to large patients that included gathering the patient history while also documenting symptoms according to owner and documenting the present conditions•Helped conduct surgical preparations for patients, including administering anesthesia and monitoring vitals before during and after the procedure•Recorded records and documented them in SOAP (Subjective Objective Assessment Plan)•Took radiographs of canines and felines and inputted the information to the computer •Drew blood from felines (medial saphenous vein) and canines (outer saphenous vein, cephalic vein, jugular) and placed blood in the proper tube•Filled prescriptions that DVMs assigned to specific patients using medication input software and entered detailed pet medical history in the pet’s medical record•Placed IV Catheters – based on size on animal (prepare tape and flush, shave area, clean well with Chlorhexidine and alcohol scrub (prevents infection)•To be continued... Feel free to message me directly for a list of every skill and task I was able to succeed in regarding this previous job!

Falls Church, Virginia, United States

•Assisted veterinarians with various tasks during the pandemic and performed curbside duties•Understood the make and model of vehicles to differentiate between them to ensure we approached the correct car during COVID•Communicated via walk-e-talkie device to other staff members located around the 3-floor hospital while listening and interpreting what clients were explaining•Palpate feline abdomen to expose bladder and extract urine via syringe safely and efficiently•Used an ultrasound probe to locate bladder and extract urine•Cleaned and dressed wounds to prevent infections •Scheduled follow up appointment based on current treatment (bandage rechecks, ear infection rechecks, vaccine schedules based off of current vaccine status, age, history of vaccine reactions and knowing when to and not to vaccinate based off lifestyle, history, etc.)•Interpreted and transcribed proper drug dosages with prescription name, concentration, dosage based off weight and how much to give, followed instructions with total different units of measurement and concentration of drug•Accurately filled and called in prescriptions to pharmacies with proper DEA code for specific DVMs•Complied with compounding pharmacy requirements (Wedgewood) as well as over the phone and filled prescriptions via online pharmacy

Herndon, Virginia, United States

•Fully understood the daycare and boarding model and was able to effectively explain the benefits of our services•Worked with team members and Pet Parent to ensure our customer experience sets the highest standards of satisfaction•Planned and managed the Social Media campaign, the digital spend, and established and managed the marketing effort for the Center •Managed the referral program and generated leads to a Meet and Greet and the First Week Dog program•Conducted the 11 Stop Tour to prospective pet parents at the Meet & Greet•Managed the communications between prospective leads and the Center•Analyzed the territory/market’s potential, tracked sales and status report•Can be continued... Feel free to message me directly for a list of every skill and task I was able to succeed in regarding this place of work!

•Greeted pet owners and performed intakes to go over array of available services, outline costs and determined the special needs of animals during intake•Briefed veterinarian in medical terms of history of said pet•Perform treatments (vaccines, blood draws, wound care and cleaning with bandage changes, professional nail trims and sanitary clippings)•Drew blood from felines (medial saphenous vein) and canines (outer saphenous vein, cephalic vein, jugular, hold off external jugular vein) and processed blood for proper testingLavender top tube, tiger top, blue top tube...etc. •Fulfilled prescriptions from vet recommendations using medication input software to administer medications and entered directives of pet medical history on the pet’s profile with instructions and details on how to administer the medication to pet safely and accurately•Extremely acquainted with shape/sizes/colors of pills for efficiency and safely fulfilling the prescription•Calculated dosage, filled prescriptions with absolute accuracy•Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use•Can be continued... Feel free to message me directly for a list of every skill and task I was able to succeed in regarding this place of work!