Natalie E. Email & Phone Number

As a Loan Servicing Specialist Sr at Coastal Credit Union, I process, service, and onboard various types of loans, including mortgages, auto, and personal loans. I have improved the operation efficiencies and process quality of the loan servicing department, resulting in higher customer satisfaction and retention rates. I have also resolved loan issues, discrepancies, and errors, using my analytical and problem-solving skills.I have a bachelor's degree in Rehabilitation and Therapeutic Professions from Winston-Salem State University and earned a Google analytics certification. I am passionate about learning new skills and technologies, and I am eager to transition into an analyst role in the financial industry. I believe that my expertise in loan servicing, customer onboarding, and process improvement will enable me to excel as an analyst and add value to any organization.